Help Desk Analyst
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
- Troubleshooting hardware, software, and network issues.
- Documenting and tracking incidents.
- Coordinating with internal departments to ensure timely resolution
- Maintaining a high level of professionalism and service quality in all interactions.
Qualifications for this position include:
- Up to one year of related experience
- Demonstrated proficiency with Windows software
- Good communication and analytical skills
- Ability to work rotating shifts
- High School diploma or GED
- Understanding of Variety's cash register systems a plus