Hire Specialist I - Shreveport, LA

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients. We are on the grow again and searching for a Hire Specialist I. The Hire Specialist I is responsible for the specific APS Hire implementation needs for clients. This position is onsite at our corporate offices located in Shreveport, LA. Essential Duties and Responsibilities: Respond to client inquiries via tickets and phone calls Troubleshoot and resolve Tier 1 issues such as: Password resets Onboarding errors Brand/logo changes Adding new users Correcting SSO configurations Escalate more complex issues as needed Maintain documentation of resolutions and client interactions Provide phone and email client support on the APS Hire system daily while building long-term relationships with primary contacts. Coordinate with CareerPlug on any issues or bugs discovered until resolved. Other responsibilities as needed or assigned. Supervisory Responsibilities: NA PIe921c226e389-25448-39629925aa415a4b-8b21-40fc-a65c-70d2b25ca29a