Service Writer - Albuquerque, NM

Service Writer - Albuquerque, NM

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.

Bruckner's is more than just a place selling parts and working on trucks. We are an essential business delivering solutions to transportation providers the backbone of everyday life as we know it. We contribute to our local communities and we care about our people.

Our core values include acting with honesty and integrity, valuing our people and communities, being customer focused, and doing what it takes.

We offer competitive compensation plans, paid time off and holidays, excellent health, dental and vision plans, investments in training and development, a generous 401(k) and profit-sharing plan, a tuition assistance program, employee stock ownership, a technician student loan reimbursement program, disability and life insurance, internal promotion opportunities, a flexible spending account, health club reimbursement, a family and team oriented environment, an employee referral bonus, engaging and challenging assignments, and a drug-free workplace.

Summary of duties include greeting customers and initiating the write up process, determining the customer's needs and conveying this information onto the repair order, communicating well to document enough information to properly diagnose the vehicle, providing supporting documents to determine warranty coverage and open campaigns, documenting requests by the customer, acquiring customer approvals, providing estimates, booking and closing all service tickets, assisting with closing other repair orders as needed, answering incoming service phone calls, and maintaining product knowledge as the liaison between the Service Department and the customer.

Marginal tasks include being willing to do other miscellaneous tasks as required by and related to the business.

Special requirements include having good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner. This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.

Physical requirements include passing a physical, including a drug test, maintaining a professional appearance, climbing around, on and under trucks to properly inspect and diagnose all types of problems and repairs, and being able to lift 50 pounds to the waist and 25 pounds to the shoulder.