ID Verification Agent - Data Entry Specialist

ID Verification Agent - Data Entry Specialist

Company Overview

ecoATM is a technology company and a pioneer of device re-commerce. Through our automated kiosks and Gazelle.com, we enable people to participate in the mobile device re-use revolution, helping to move billions of used smartphones out of the e-waste cycle and into affordable access to technology.

We believe our employees are our greatest strength and offer opportunities to develop and utilize talents to build rewarding careers while making a positive impact on the planet.

Position

ID Verification Agent (Data Entry Specialist)

Pay: $16.65/hr with $1.00 shift differential for any hours worked after 6pm

Shifts:

EST Time Zone: 2:00 PM - 10:00 PM, 3:00 PM - 11:30 PM, 4:30 PM - 1:00 AM

PST Time Zone: 11:00 AM - 7:30 PM, 1:30 PM - 10:00 PM, 12:00 PM - 8:30 PM

Position Overview

The ID Verification Agent is a member of the Operations team. This role is primarily responsible for ensuring every consumer who conducts business with ecoATM meets the required criteria for approving a transaction. The position requires focus and the ability to verify new transactions with speed and accuracy. Ideal candidates will have strong attention to detail.

Training

During the 2-week training period, employees must be available to train M-F during a day shift. After training, shifts will be determined with a supervisor.

Key Responsibilities

• Approve or deny transactions based on ecoATM requirements for conducting business
• Ensure timely and accurate verifications
• Perform data entry and data verification tasks
• Work schedule includes days, evenings, weekends, and holidays as the department provides 16 hours a day, 7 days a week support; schedule is consistent week to week

Education & Experience

• High school diploma/GED or 6+ months of data entry/verification experience
• Experience in a call center or customer service environment is preferred

Knowledge, Skills & Abilities

• Basic computer application skills
• Dependable, honest, and trustworthy
• Ability to work well in a team environment
• Flexible schedule including evenings and weekends

Additional Information

This job description is not all-inclusive; employees may perform other related duties as assigned to meet organizational needs. Base pay information is provided per CA SB 1162 and varies by market location. Incentives may be offered based on individual and company performance. ecoATM/Gazelle is an Equal Employment Opportunity employer. If you need assistance or an accommodation, please contact the recruiter.

Voluntary Self-Identification

We invite candidates to respond to voluntary self-identification for government reporting purposes. Information provided is confidential and used to measure diversity efforts in compliance with applicable laws. Completing this form is voluntary and will not affect hiring decisions.

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