Customer Relations Representative

Customer Relations Representative

Candidates must be able to work on-site in Phoenix, AZ. Essential duties and responsibilities include the following:

Review and manage Open Order Reports and associated expedites.

Daily review and engagement on customer's hot lists.

Verifies inventory and notifies Purchasing of customer orders that would deplete stock.

Expedite internally to assure shipment of customer orders

Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.

Informs shipping of packing or labeling requirements for customer shipments.

Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.

Ensure all user messages and validation errors are reviewed and managed.

Provide feedback directly to customers on general order inquiries.

Support Account Manager or Key Account Manager with Quoting Setup and various other duties.

Assist quality/purchasing on rejected parts.

Other duties may be assigned.

Education and/or Experience: A Bachelor's Degree with 1-3 years of customer relations experience is desired and/or training; or equivalent combination of education and experience.

Bossard Offers:

• Benefits Medical, Dental, Vision, 401K
• Flexible scheduling
• Fitness Reimbursement
• Paid Holidays
• Career Advancement Opportunities

Preferred Skills:

• Intermediate Microsoft Powerpoint
• Intermediate Outlook/email
• Intermediate Microsoft Word
• Intermediate Microsoft Excel

Preferred Behaviors:

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Preferred Motivations:

• Financial: Inspired to perform well by monetary reimbursement
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Preferred Education:

• Bachelors or better

Preferred Licenses & Certifications:

• Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.