Customer Service Representative - Apparel

Customer Service Representative - Apparel

3 days ago Be among the first 25 applicants

Customer Service Representative EDI / Major & Specialty Accounts

About the Position:

As our apparel business continues to grow, were expanding our Customer Service team! Were seeking a Customer Service Representative with strong communication skills, excellent attention to detail, and hands?on experience with EDI transactions and major/specialty retail accounts.

The ideal candidate is organized, proactive, and thrives in a fast?paced environmentwith the ability to multi?task and prioritize responsibilities to ensure every customer and order receives exceptional support and accuracy.

Key Responsibilities

• Manage daily EDI 850 and 860 purchase orders.
• Process and allocate orders within ship windows for all major accounts.
• Ensure timely submission and receipt of EDI 940s to/from 3PL.
• Manage bulk order distribution and coordinate with internal teams to ensure fulfillment accuracy.
• Open and maintain customer accounts by recording and updating account information.
• Handle customer inquiries and complaints via phone and email in a professional and timely manner.
• Request and monitor credit line approvals for new accounts through Axim, Finance One, and Rosenthal.
• Submit credit inquiries for bulk and major accounts; collaborate with A/R to ensure timely order approvals.
• Assist with order placements, refunds, exchanges, and credit card payments.
• Communicate with sales representatives to verify account and order details.
• Partner with the warehouse to ensure orders are shipped accurately and on schedule.
• Run daily and weekly reports on open pick tickets, open orders, and monthly order status.
• Credit?approve open orders for timely shipment.
• Coordinate with production and receiving teams to confirm goods are received and ready to ship.
• Serve as the primary point of contact between customers and sales representatives.
• Resolve product or service issues by identifying problems, determining solutions, and following up to ensure resolution.
• Review all return requests and issue RMA (Return Merchandise Authorization) numbers.

Requirements & Qualifications

• EDI experience required (850, 856, 810, 846 transactions).
• Proficiency in Microsoft Office, with strong Excel skills (required).
• Experience with Rithum and CommerceHub a plus.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Positive team player with a strong customer service mindset.
• Ability to work efficiently under pressure and meet deadlines.
• Experience with FedEx and UPS WorldShip shipping systems.
• Fast and accurate data entry (minimum 50 WPM).
  
• Proven customer service or account support experience in a similar environment.
• High school diploma or equivalent required; college degree preferred.
• Must be punctual, reliable, and detail oriented.

Hourly range - $20-25/hr

Seniority level

Entry level

Employment type

Full?time

Industries

Retail Apparel and Fashion

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