Digital & IT Senior Analyst

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Job Summary:

Parker Hannifin is a Fortune 250 company that is leading the development of high-quality products for engineering breakthroughs. The Digital & IT Senior Analyst will support end users and maintain IT systems, ensuring smooth operations and addressing technical issues while driving improvements in IT processes and infrastructure.

Responsibilities:

Project Management experience is required

Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.

This role is responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions.

This role requires you to drive results and proactively identify and resolve problems.

Create and communicate decisions impacting the wider business, effectively managing customer expectations.

Provide monthly management reporting on the status of all projects.

Lead large infrastructure improvement projects, such as hardware/software installation or upgrades, migration to cloud services, OT and IoT network segmentation, or installation of new technology.

Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker.

Network disaster recovery planning, documentation, training, and periodic testing per corporate requirements.

Prepare budgets for various IT capital and expense initiatives.

Manage endpoint lifecycle of on-site assets.

Develop detailed task lists, timelines, and resource budgets to complete projects. Align resources to tasks to accomplish projects.

Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh.

Develops training materials to support process changes and new technology introductions.

Evaluate unplanned requests and determine appropriate priority and action.

Coordinates with company leadership to determine new technologies and enhancements for the companys systems.

Follow established safety and environmental policies, procedures, and methods applicable to the work area.

Provide after-hour technical support as needed.

Overnight travel to remote locations to assist in the implementation of technical solutions as needed.

This role requires an experienced senior analyst who can partner effectively with all levels of the organization, including the ability to drive results and proactively identify and resolve problems.

Perform other duties as necessary

Qualifications:

Required:

Must be a U.S. Citizen or have U.S. Permanent Resident status

Bachelors degree or higher in Information Systems, Computer Science, or technology-related field of study

4-6+ years of relevant work experience in IT systems required

Project management skills, standards, methods, and techniques, required

Must be self-motivated and a self-starter

2+ years IT project management experience

Demonstrated leadership

Strong business analysis experience and skillset

Demonstrated ability to develop and prepare use cases, functional specifications, and technical requirements

Experience with Agile methodologies, Azure DevOps

Strong consultative, advisory, negotiation, and facilitation skills

Excellent written and verbal communications

Proficiency in English language, including speaking, reading, and writing

Ability to apply innovative thinking toward problem resolution

Ability to handle sensitive information in a confidential manner

Strong written and verbal communication

Detail-oriented with excellent organizational and time management

Ability to work in a fast-paced environment and manage multiple priorities

Willingness to learn and take initiative

Self-starter with the ability to work independently, collaboratively, and in a team environment

Ability to work for extended periods of time while sitting or standing.

Ability to use hands and fingers for extended periods of time.

Ability to perform repetitive motions for extended periods of time.

Ability to lift and move equipment up to 40 pounds.

Preferred:

Experience in a manufacturing environment, preferred

Company:

Parker Hannifin is a diversified manufacturer of motion. Founded in 1918, the company is headquartered in Cleveland, Ohio, USA, with a team of 10001+ employees. The company is currently Public Company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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