Solution Architect - Salesforce Service Cloud

Salesforce Solution Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About The Job

We are seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud capabilities to lead the design and implementation of scalable, high-performing Salesforce solutions. This role will be responsible for defining the overall Salesforce architecture, ensuring alignment with business objectives, and driving technical excellence across all Salesforce initiatives.

Your Role

Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.

Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.

Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.

Produce high-quality documentation and oversee low-level technical design deliverables.

Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.

Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

Your Skills And Experience

Minimum 5 years of Salesforce implementation experience as a Solution Architect.

Proven expertise in Salesforce Service Cloud and related capabilities.

Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.

Experience leading technical design and governance processes.

Salesforce Certifications: Service Cloud, Experience Cloud (required).

Experience with Revenue Cloud and handling sensitive data (e.g., export control).

Familiarity with analytics tools and integration frameworks.

Excellent communication and documentation skills.

The base compensation range for this role in the posted location is: $72,800 - $169,470.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.