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Ob Description:Key Responsibilities:Team Leadership & Development:Oversee multiple customer service teams and their leaders, providing mentorship, direction, and support. Build a high-performance culture focused on responsiveness and customer satisfa Customer Service, Director, Team Leader, Leadership, Operations, Customer Experience, Manufacturing, Retail

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Customer Service Director

Team Leadership & Development: Oversee multiple customer service teams and their leaders, providing mentorship, direction, and support. Build a high-performance culture focused on responsiveness and customer satisfaction. This includes recruiting and training Customer Service Managers/Team Leaders, setting clear performance targets (e.g. service level agreements, response times, First Contact Resolution), and fostering professional growth among staff.

Customer Service Strategy & Excellence: Develop and implement customer service policies, standards, and processes that align with industry best practices and support Silgan's business objectives. Continuously identify opportunities for process improvement and efficiency in handling customer inquiries and orders. Enhance customer satisfaction metrics (NPS, OTIF, etc.) by analyzing feedback and driving initiatives to improve them. Champion a customer-centric approach across all service channels (phone, email, online).

Performance Metrics & Quality Control: Establish systems to capture and report service metrics e.g. turnaround times, order accuracy, complaint resolution rate. Monitor these metrics closely and use data to pinpoint areas for improvement. Provide regular performance dashboards and reports to senior management. Ensure quality of service is consistent across all teams and shifts, addressing any service failures with corrective action plans.

Customer Escalation Management: Act as the top escalation point for complex or high-priority customer issues. Work directly with key customers or account managers to resolve significant service problems or complaints. Maintain relationships with major clients from a service perspective, ensuring their needs are met and that we retain their business through excellent support. This may involve occasional travel to client sites or strategic meetings, as needed.

Cross-Functional Collaboration (Voice of Customer): Serve as the Voice of the Customer within the organization. Collaborate with peer departments Operations, Supply Chain, Sales, Quality, and Finance to convey customer feedback, recurring issues, and service pain points. For example, regularly brief the Operations team on any fulfillment or delivery issues customers report, working together on solutions. Partner with Sales and Account Management to understand upcoming customer initiatives or promotions so the service team can prepare accordingly. While the Customer Service Director provides customer insights and advocates for customer needs, the execution of solutions will often lie with other departments (e.g. Operations to fix a production delay), reinforcing a collaborative rather than ownership role in those areas.

Demand Planning Input (Collaborative Role): Contribute customer demand insights to the Sales & Operations Planning (S&OP) process, without directly owning the forecasting process. The Director will participate in forecast review meetings to offer perspective on customer order patterns, upcoming big orders or potential demand changes (e.g. if a major customer indicates a spike in needs). The primary ownership of demand forecasting lies with the Demand Planning team (e.g. Silgan's Supply Chain analysts).

Operational Insight & Support (Advisory Role): Work closely with Operations and Production Planning to share customer-centric operational insights. For instance, alert Operations if multiple customers report late deliveries or specific product issues, so they can investigate internally. If Operations needs to prioritize certain orders or needs customer communication (e.g. about a delay or allocation), the CS Director coordinates that communication. However, tasks like creating detailed operational performance analyses or internal operational planning are handled by the Operations team or analysts. The CS Director reviews operational reports (on delivery performance, etc.) prepared by others and takes appropriate action on the customer service side (such as coaching the team on proactive customer communication for delays).

Policy & Process Ownership: Own the customer service-related SOPs (Standard Operating Procedures) and ensure compliance with company policies and any relevant regulations. Update and refine procedures for order entry, customer communication, returns handling, etc., in collaboration with Quality and Compliance teams if needed. Ensure the customer service organization is prepared for audits or customer-required compliance (e.g. documentation for Global Food Safety Initiative or specific customer contractual service requirements).

Budgeting and Resource Planning: Plan and manage the budget for the Customer Service department (staffing, training, systems, etc.). Determine staffing levels required to meet service goals and participate in workforce planning (e.g. hiring or shifting resources seasonally if needed). Evaluate tools and technologies that could improve service (such as CRM systems, EDI, customer portals) and make recommendations for investments, building the business case for enhancements.

Cross-Department Projects: Represent the Customer Service function in company projects and initiatives. For example, if there is a project to implement a new order management system or a continuous improvement initiative related to order fulfillment, the Director of Customer Service should be an active stakeholder, ensuring that the project outcomes align with serving customers effectively. Lead customer-service specific projects (like implementing a new customer feedback mechanism or a training program for service reps on a new product line).

Required Qualifications: Bachelor's degree in Business, Operations, or related field (or equivalent experience). 5+ years of managerial experience in customer service or account management, including leading supervisors or managers. Proven track record of driving customer satisfaction improvements and handling cross-functional responsibilities. Experience in a manufacturing or B2B environment is a plus, given Silgan's industry.

Leadership & Communication: Exceptional leadership skills able to motivate large teams and develop talent. Excellent communication and interpersonal skills to effectively act as a liaison between customers, the customer service team, and other departments. Able to influence peer managers and contribute to senior leadership discussions on behalf of the customer.

Strategic Thinking: Demonstrated ability to set strategy for a service operation (e.g. developing a roadmap to improve NPS or reduce cost-to-serve). Strong analytical mindset to interpret service metrics and customer feedback, identify trends, and drive decision-making.

Collaboration: Strong cross-functional collaboration skills. Comfortable working with Operations, Supply Chain, Sales, etc., to achieve outcomes. Experience participating in S&OP or similar cross-department planning processes is beneficial, with the understanding of one's role in such a team (e.g. providing input rather than owning the whole process).

Customer Focus: Deep empathy for the customer and a passion for improving customer experience. Able to handle escalations calmly and maintain positive relationships with key clients.

Technical Skills: Proficiency with CRM systems, order management software, and common office tools. Familiarity with data analysis and reporting (e.g. adept with Excel or dashboards) to monitor performance. While not a core requirement, comfort with demand planning or ERP systems is a plus, to interface intelligently with planning teams and understand the supply/demand context.

Preferred Qualifications: MBA or advanced degree in a related field. Experience with ERP and pricing software tools. Strategic thinking with a commercial mindset. Familiarity with resin pricing and industry-specific pricing mechanisms.

Work Conditions: In-Office. Standard business hours, with flexibility as needed. Occasional travel may be required. Standard office environment.

","

Customer Service Director

Team Leadership & Development: Oversee multiple customer service teams and their leaders, providing mentorshi...","Wildwood, MO, US",["B","2619340313"],"Work at Silgan","3 days ago","/jobs/2619340313-director-customer-service","/jobs?keyword=Silgan","/jobs?location=Wildwood%2C+MO%2C+US",{"_429":428,"_434":525,"_453":454,"_445":526,"_243":527,"_441":528,"_427":428,"_111":529,"_431":194,"_433":194,"_455":454,"_443":444,"_425":530,"_456":531,"_430":115,"_478":532,"_461":533,"_480":534,"_481":444,"_483":535,"_485":486,"_487":536},["D",1771496148000],"The Crossing","A non-denominational multi-site church in Chesterfield, Missouri, is seeking a full-time Music Director to oversee the Music Team and create powerful musical worship during services. Responsibilities include leading staff, collaborating on service planning, and leading worship. Ideal candidates will have advanced knowledge of music production technology and experience as a worship leader. This role requires a strong commitment to the church's beliefs and values.\n#J-18808-Ljbffr","A non-denominational multi-site church in Chesterfield, Missouri, is seeking a full-time Music Director to oversee the Music Team and create powerf...","Worship Director & Music Producer Job at The Crossing in Chesterfield",["B","1838546240"],"Work at The Crossing","2 hours ago","/jobs/1838546240-worship-director-music-producer-job-at-the-crossing-in-chesterfield","Worship Director & Music Producer Job at The Crossing in Chesterf...","/jobs?keyword=The+Crossing","/jobs?keyword=Worship+Director+%26+Music+Producer+Job+at+The+Crossing+in+Chesterf...",{"_429":428,"_434":538,"_453":454,"_445":526,"_243":539,"_441":540,"_427":428,"_111":541,"_431":194,"_433":194,"_455":454,"_443":444,"_425":542,"_456":531,"_430":115,"_478":532,"_461":543,"_480":541,"_481":444,"_483":535,"_485":486,"_487":544},["D",1771496154000],"Our church is a non‑denominational multi‑site church with four St. Louis‑area campuses where we gather each weekend to study this ancient story found in Scripture that is still transforming lives today. We believe church should be a place where believers in Jesus and skeptics can stand side‑by‑side to study truth and ask tough questions. We blend teaching and worship with art and technology to create a service where you can experience the message of Jesus in practical and life‑changing ways.\n\nMusic Director\nFull‑time position that will oversee the Music Team staff across all campuses to create holy, powerful, and personal expressions of musical worship music during weekend services and events in a way that consistently upholds the values and beliefs of The Crossing.\n\nESSENTIAL JOB RESPONSIBILITIES\n\nLead, develop, and support all staff members of the Music Team\n\nWork alongside campus music leads and staff to develop and train music team, including contractors & volunteers\n\nContribute to the creative process for music and service planning\n\nBring fresh song and music ideas to programming—writing, recording, and producing demos when necessary\n\nOversee the execution of all worship‑related music and staffing details for weekend services and specified events—working closely with Campus Music Leads\n\nCollaborate with music staff to create and manage assets for Planning Center including arrangements, charts, audio files, etc.\n\nLead worship vocally and/or instrumentally for weekend services on a regular basis\n\nOther staff duties as required by programming leadership\n\nSpiritual Gifts Helpful for This Position\n\nCreative Communication\n\nLeadership\n\nDiscernment\n\nAdministration\n\nCharacter Traits Needed for This Position\n\nHumble\n\nFlexible\n\nTeachable\n\nTrustworthy\n\nAuthentic\n\nTeam Player\n\nNecessary Skills and Attributes\n\nAdvanced knowledge of industry‑standard pre‑production technology including, but not limited to, Ableton Live, Pro‑Tools or comparable DAW, and other software\n\nBe willing to learn and train others on new music production technology\n\nAbility to play at least on instrument and communicate effectively details for all instruments used at a worship venue at The Crossing\n\nExperienced worship leader and vocalist\n\nMUST HAVES FOR ALL STAFF AT THE CROSSING\n\nAttend a service at one of The Crossing campuses on a weekly basis\n\nPassionate about their relationship with God\n\nBaptized after making the thoughtful decision to follow Christ\n\nRegard the Bible as God’s final authority in all areas of Christian life and desire to be wholly obedient to it\n\nWholeheartedly affirm The Crossing’s Statement of Faith, including our view on Baptism\n\nLive a lifestyle consistent with scriptural principles\n\nApply today and see why The Crossing may be a great fit for you!\n\n#J-18808-Ljbffr","Our church is a non‑denominational multi‑site church with four St. Louis‑area campuses where we gather each weekend to study this ancient story fou...","Music Director Job at The Crossing in Chesterfield",["B","1734331288"],"/jobs/1734331288-music-director-job-at-the-crossing-in-chesterfield","/jobs?keyword=Music+Director+Job+at+The+Crossing+in+Chesterfield",{"_429":428,"_434":546,"_453":454,"_445":547,"_243":548,"_441":549,"_427":428,"_111":550,"_431":432,"_433":194,"_455":454,"_443":551,"_425":552,"_456":553,"_430":115,"_478":520,"_461":554,"_480":555,"_481":551,"_483":556,"_485":557,"_487":558},["D",1771243510000],"Phelps Health","

Were seeking Family Medicine physicians who share our C.A.R.E.S. values: Compassion, Accountability, Respect, Excellence, and Service.

Opportunities Available:

FM/OB Residency Program Director
FM/OB Residency Associate Program Director
FM/OB Residency Faculty
Outpatient Family Medicine Clinic Opportunities

New Family Medicine and Obstetrics Residency Program

New ACGME rural residency program aiming to host first residents in Summer 2028
Opportunity to build a program from the ground up
Supportive leadership with team-oriented, community-minded approach
Collaborative, established FM physicians eager to participate

Why Phelps Health?

Independent, county-owned hospital with commitment to reinvesting in the organization
Financially-sound organization poised for future growth
Flexible approach for physicians to practice in a way that works best for themselves and patients
Supportive and available leadership that believe in investing in employees
EPIC, Dax CoPilot, and more resources that help reduce the burdens that keep you away from patients

Why Rolla, Missouri?

Beautiful town, nestled in the Ozarks on I-44 (90 minutes south of St. Louis)
Small town charm with suburban amenities
Vibrant community (Missouri S&T and other organizations)
Safe, affordable living -- perfect for raising a family

Benefits and Compensation:

Guaranteed base salary each year of contract (MGMA-competitive)
Achievable wRVU bonus structure each year of contract
Signing, relocation, residency stipends, VISA sponsorship, student loan repayment, and more
Comprehensive benefits package

Join us at Phelps Health, elevate your career, and establish a quality work/life balance while enjoying the beauty and community spirit of Rolla, Missouri!

Cole Thompson

Physician Recruitment Manager
Physician Recruitment
P: (573) 458-8433
E: Cole.Thompson@phelpshealth.org

Explore More!

Phelps Health | Rolla Public Schools | Geared for Phelps | Rolla Chamber of Commerce

","

Were seeking Family Medicine physicians who share our C.A.R.E.S. values: Compassion, Accountability, Respect, Excel...","FM/OB Residency Program Director and Faculty Opportunities in Rolla, MO","Rolla, MO, US, 65401",["B","1980230799"],"Work at Phelps Health","/jobs/1980230799-fm-ob-residency-program-director-and-faculty-opportunities-in-rolla-mo","FM/OB Residency Program Director and Faculty Opportunities in Rol...","/jobs?keyword=Phelps+Health","/jobs?location=Rolla%2C+MO%2C+US%2C+65401","/jobs?keyword=FM%2FOB+Residency+Program+Director+and+Faculty+Opportunities+in+Rol...",{"_429":428,"_434":560,"_453":454,"_445":561,"_243":562,"_441":563,"_427":428,"_111":564,"_431":565,"_433":194,"_455":454,"_443":444,"_425":566,"_456":567,"_430":127,"_478":568,"_461":569,"_480":564,"_481":444,"_483":570,"_485":486,"_487":571},["D",1771459200000],"Ace Hardware","

Ace Hardware - 221 Lamp And Lantern Vlg [Sales Associate / Team Member] As a Sales Associate at Ace Hardware, you'll: Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time; Assist in the receiving, stocking, pricing of all merchandise; Help maintain a clean and orderly merchandise presentation and overall store cleanliness...Hiring Immediately >>

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Ace Hardware - 221 Lamp And Lantern Vlg [Sales Associate / Team Member] As a Sales Associate at Ace Hardware, you'll: Assist customers throughou...","Part Time Sales Associate","Part Time",["B","2619340305"],"Work at Ace Hardware","12 hours ago","/jobs/2619340305-part-time-sales-associate","/jobs?keyword=Ace+Hardware","/jobs?keyword=Part+Time+Sales+Associate","actionData","errors"]