Key Holder
Retail
We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!
Position Summary:
The Key Holder is responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.
Job Functions
- Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
- Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties
- Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Assist in the training and development of peers
- Open and close registers
- Responsible for counting money and making bank deposits while manager on duty
- Protect company assets by following all loss prevention procedures; train staff on same
- Maintain an open and positive relationship with store management team
- Address all safety concerns immediately
- Report all incidents and accidents immediately and complete online report form
- Update store management team about the progress of the store and staff on a regular basis
- Actively participate in daily huddle meetings
- Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory
- Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
- Monitor all store transfers and expedite all outstanding transfers
- Responsible for opening and closing the store and securing all store assets
- Process damaged and defective goods in a timely and accurate manner
- Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware
- Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
- Be "customer ready" whenever you are on the stage/sales floor
- Recommend related items when appropriate and executes S.A.L.E.S. process
- Maintain awareness of all promotions and advertisements
- Uphold merchandising and store cleanliness standards
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
- Know the proper way to answer the telephone
- Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
- Advise store management of any pricing errors
- Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys
- Ensure all shipments are packed out in its proper home and all overstock is away
- Follow and enforce all policies in the company handbook
- Complete other duties as assigned
Qualifications
- Retail Sales experience 1 year (Preferred)
- Retail Math experience 1 year (Preferred)
- Leadership experience 1 year (Preferred)
- Bi-lingual (Preferred)
Physical Requirements
Essential Physical Ability: Frequency - Requirement
Walking: Frequent - Flat surfaces from point to point
Standing: Constant - All work performed on feet
Sitting: None
Stooping: Frequent - To pick up cartons at floor level
Reaching: Frequent - To a height of 6 feet
Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.
Pushing/Pulling: Frequent - Move hand jacks from place to place
Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more
Climbing: In-frequent - Stairs in storage rooms. ladders
Vision: Constant - Read labels, recognize boxes, safety in working
Hearing: Constant - Safety signals