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Retail Sales Associate - Southpark Mall

Part time 4400 Sharon Road, #B08, Charlotte, NC, US 28211

As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

Consistently treat all customers and employees with respect and contribute to a positive work environment.

Promote loyalty by educating customers about our loyalty programs.

Seek out and engage with customers to drive sales and service using suggestive selling.

Enhance customer experience using all omnichannel offerings.

Be accountable to personal goals which contribute to overall store goals and results.

Support sales floor, fitting room, cash wrap, back of house, as required.

Maintain a neat, clean and organized work center.

Handle all customer interactions and potential issues returns courteously and professionally.

Execute operational processes effectively and efficiently.

A good communicator with the ability to effectively interact with customers and your team to meet goals.

A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

Passionate about retail and thrive in a fast-paced environment.

A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Able to utilize retail technology.

Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

One of the most competitive Paid Time Off plans in the industry.

Employees can take up to five \"on the clock\" hours each month to volunteer at a charity of their choice.

Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.

Employee stock purchase plan.

Medical, dental, vision and life insurance.

*For eligible employees

","

Retail Sales Associate - Southpark Mall

Part time 4400 Sharon Road, #B08, Charlotte, NC, US 28211

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Sales Associate, Part-Time - Southpark - Charlotte, NC

Who We Are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drappers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Sales Associate:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You'll Do:

Consistently meet and exceed sales goals.
Assist in clientele generation through customer engagement.
Contribute to an in-store experience for customers that both surprises and delights them.
Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
Understand the need for consistent inventory accuracy and controls in store.
Contribute to Loss Prevention in all areas of the business.
Uphold time and attendance policy.
Ensure the selling floor reflects the brand and concept standards at all times.
Share your deep knowledge about our product with genuine enthusiasm.
Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
Help ensure that the store environment is inspiring and our product is easily accessible.
Understand the core values and culture of Reformation and reflect these in all efforts.
Maintain and uphold a professional, healthy, and productive work environment.

What You'll Bring:

Experience working with a sales or retail organization and/or operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and the ability to interact effectively with diverse personalities
Driven approach to take on new challenges with the self-motivation for your work and career

Compensation:

The wage for this position is $18 per hour.

Available to work a minimum of 20 hours per week
Available to work a minimum of 3 days per week, weekends included
Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran statusin accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self.

Still don't know if you should apply? We get it studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application.

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Sales Associate, Part-Time - Southpark - Charlotte, NC

Who We Are:

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