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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Dollar General Job Opportunity

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.

Job Details

General Summary: Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets.

Duties and Essential Job Functions

Unload trucks.
Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.
Build merchandise displays.
Stock merchandise; rotate and face merchandise on shelves. Restock recovered merchandise.
Assist customers by locating merchandise.
Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
Comply with company policies and procedures.
Greet customers.
Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
Collect payment from customer and make change. Assist with ordering merchandise using hand-held scanners, as needed.
Clean front end of store and help set up sidewalk displays when necessary.

Qualifications

Knowledge and Skills: Effective interpersonal and oral communication skills. Understanding of safety policies and practices. Ability to read and follow plan-o-gram and merchandise presentation guidance. Knowledge of basic cash handling procedures. Basic mathematical skills. Ability to perform IBM cash register functions.

Work Experience and/or Education: High school diploma or equivalent preferred.

Working Conditions

Frequent walking and standing Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds Occasional climbing (using step ladder) up to heights of six feet Fast-paced environment; moderate noise level Occasional exposure to outside weather conditions Relocation assistance is not available for this position. Dollar General Corporation is an equal opportunity employer.

","

Dollar General Job Opportunity

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Spencer, OK | M-F 8AM-5PM | FT (40 hrs + overtime as needed)\nPay Range: $17.00-$22.00/hr (Based on overall skill and experience)

If you're a

pet parent yourself

or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.

About Gateway Services

Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)

Job Overview

At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion.

This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity.

What you'll do:\nServe as the main point of contact for veterinary clinics, providing reliable and compassionate service\nBuild trusted relationships with clinic staff and families through empathy, respect, and professionalism\nSafely handle pets in the aftercare process with dignity and care\nManage customer needs and solve problems effectively\nSupport Gateway's reputation for exceptional service in every interaction\nWhat we're looking for:

Strong relationship-builder with excellent communication skills\nEmpathetic and respectful, especially toward families and pets in our care\nOrganized, dependable, and committed to customer service excellence\nComfortable with driving responsibilities and being active throughout the day\nPet lovers and pet parents are especially well-suited to this role\nThe CSR role reports to the Care Center Manager.

Duties & Responsibilities

Relationship management:

Serve as the primary point of contact for veterinary clinics on your route.\nBuild and maintain strong relationships with clinic staff to ensure satisfaction and efficiency.\nDevelop and maintain strong relationships with veterinary clinic staff.\nMaintain and support growing account base.\nEducate clients on services, answer questions, and address concerns promptly.\nAddress any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency.\nEnsure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction.\nCollect feedback to improve service quality and enhance the overall customer experience.\nService delivery:

Address any service issues proactively and escalate concerns to the appropriate department when necessary.\nEducate clinics on company services, policies, and procedures to enhance their experience and optimize operations.\nEnsure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time.\nAnticipate clinic needs before requested, ensuring the highest level of quality service.\nMaintain all proper documentation and tracking for all pets entrusted to you.\nEnhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures.\nAssist with administrative tasks related to client accounts, including billing inquiries and service modifications.\nFollow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards.\nAlways maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards.\nA positive and welcoming attitude is a must.\nProduct and Service Promotion:

Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents.\nDistribute authorized marketing materials to clinics and ensure product information is up to date.\nIdentify potential sales leads and redirect them to the Business Development Manager for follow-up.\nMonitor inventory levels of promotional materials and request replenishments as needed.\nKey Performance Indictors

Growing revenue from existing clinics (Same Store Sales Growth).\nExpanding services and products within your assigned route (Organic Growth).\nRetaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS).\nMinimizing customer complaints and ensuring on-time, exceptional service.\nEducation, Training & Qualifications

High school diploma or GED required as minimum\nPrior experience in customer service, account management, or sales/route sales is highly desirable.\nProficiency in CRM systems and sales tracking tools.\nAbility to work early morning hours, weekends, and holidays as needed.\nBasic math and computer skills for order placement and inventory tracking.\nValid driver's license with a clean driving record.\nSkills and Abilities

Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided.\nService Excellence: Dedication to delivering exceptional, white-glove customer service.\nProblem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service.\nUrgency and Precision: Ability to respond swiftly while maintaining accuracy and care.\nSales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills.\nEnergy and Professionalism: A proactive approach with strong interpersonal skills.\nInnovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery.\nStrong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset.\nMultitasking and Account Management: Ability to efficiently oversee multiple clinic accounts.\nPet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided.\nIndependent Decision-Making: Capable of working autonomously in a fast-paced environment.\nTechnical Proficiency: Skilled in using CRM software, email communication, and other computer applications.\nPhysical Capability: Able to safely lift and transport animals of various sizes.\nWorking conditions

You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care.\nDaily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed.\nIndependent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents.\nExposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations.\nFlexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service.\nFrequent heavy lifting in a physically active environment.\nMaintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients.\nYOU'LL LOVE WORKING WITH US BECAUSE:

The People.

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

People First\nExceed Expectations\n(HIT) Honesty, Integrity, Trust\nBe Passionate and Caring\nContinuously Improve\nWhat You'll Get

At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:

Pay range : $17.00-$22.00/hr + overtime eligibility\nEmployee referral program

- bring great people into our family and earn rewards\nMedical, Dental, and Vision Plans

with low co-pays designed to support you and your family\nCompany-paid Life, AD&D and LTD insurance

for all full-time employees.\nCritical Illness, Accident, and Pet Insurance

available as voluntary benefits\n401(k) with employer match

- we invest in your future\nGreat Hearts and Minds Program

- limited annual subsidy for your dependents' education\nTuition assistance

- up to $2,000 for approved education courses\nGrow with Gateway Program

- access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)\nEstablished Talent Management

practices allows our employees to thrive and grow while in our employ\nEmployee wellness and support

programs accessible in an established Employee Assistance Program\nPaid holidays and PTO

so you can rest, recharge, and enjoy time with family\nPhysical activity

- Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity\nSustainability

is as important to us as it is to those communities that we serve\nOpportunity to do something meaningful with your life - Support others in their time of need.

And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.

Join Us

If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

#INDCSR

Monday- Friday 8a-5p)\n40 hours full time; overtime as business needs\n","Customer Service Representative/Route Service Representative - Trusted Journey

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