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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[512,522,536,548,557],{"_429":428,"_434":513,"_452":453,"_444":514,"_243":438,"_441":438,"_427":428,"_111":515,"_431":432,"_433":194,"_454":453,"_442":443,"_425":516,"_455":517,"_430":115,"_476":518,"_460":519,"_478":515,"_479":443,"_481":520,"_483":484,"_485":521},["D",1771113600000],"HEI Hotels & Resorts","Director of Human Resources",["B","2619491125"],"Work at HEI Hotels & Resorts","4 days ago","/jobs/2619491125-director-of-human-resources","/jobs?keyword=HEI+Hotels+%26+Resorts","/jobs?keyword=Director+of+Human+Resources",{"_429":428,"_434":523,"_452":453,"_444":524,"_243":525,"_441":526,"_427":428,"_111":527,"_431":194,"_433":194,"_454":453,"_442":528,"_425":529,"_455":530,"_430":115,"_476":531,"_460":532,"_478":527,"_479":528,"_481":533,"_483":534,"_485":535},["D",1770483600000],"Highgate Hotels, LP","Overview\nThe Director of Housekeeping leads the Housekeeping operation with precision, pride, and an uncompromising commitment to cleanliness, safety, and elevated service. This role ensures guestrooms, public areas, and back-of-house spaces consistently reflect the luxury standards and high-energy lifestyle of E11EVEN Hotel & Residences. The role delivers a flawless guest environment throughout every stay, balancing service excellence with operational discipline by driving efficiency, controlling expenses, and maximizing productivity. The Director develops strong housekeeping leadership, sets clear expectations for performance and presentation, and partners closely with other departments to ensure the hotel operates seamlessly, safely, and at the highest level of quality.

Location: Miami, FL – E11EVEN Club Hotel & Residences

Responsibilities

Provide leadership to the Housekeeping team by coaching, counseling, and holding leaders and associates accountable to Highgate standards while fostering pride, ownership, and consistent performance.

Ensure ongoing compliance with Standard of the Week training by applying effective training practices that reinforce quality, safety, and service consistency.

Design and maintain structured, proactive cleaning programs, including floor care, deep cleaning cycles, and mattress rotation, supported by clear position-specific checklists that drive consistency and accountability.

Oversee all housekeeping equipment to ensure proper maintenance, safe usage, and operational efficiency, while enforcing full compliance with corporate risk management and chemical handling standards.

Maintain control of departmental inventory through accurate monthly, quarterly, and annual counts of guestroom supplies, amenities, and cleaning products, ensuring appropriate par levels and responsible cost management.

Oversee high-volume room turns and peak operational periods, ensuring efficiency without compromising cleanliness, presentation, or guest safety.

Ensure consistent execution of departmental opening and closing procedures and manage external vendor relationships to support specialty cleaning and laundry services.

Oversee interviewing and hiring processes in partnership with Human Resources, ensuring Housekeeping leaders are selected, onboarded, and trained in accordance with Highgate standards.

Build strong team morale through hands-on leadership, structured training, and ongoing communication, reinforcing expectations and recognition across the department.

Conduct daily room inspections and regularly inspect guestrooms alongside supervisory staff to reinforce standards, provide on-the-spot coaching, and uphold accountability.

Ensure all VIP rooms are inspected prior to arrival and that guestrooms, public spaces, and back-of-house areas consistently reflect elevated cleanliness and safety standards.

Protect guest privacy and security through strict adherence to established procedures and reinforce confidentiality expectations across the department.

Partner with Engineering by submitting, tracking, and following up on work orders to ensure maintenance issues are addressed promptly and effectively.

Lead daily pre-shift meetings to align room attendants and housemen on priorities, expectations, and guest needs for each shift; review nightly room status by reconciling Housekeeping reports with the PMS and resolving discrepancies to maintain operational accuracy.

Manage labor scheduling and payroll processes in alignment with business forecasts, budget guidelines, and productivity standards, ensuring accuracy and fiscal responsibility. Maintain compliance with purchasing, invoicing, and financial controls to support sound departmental expense management.

Maintain consistent communication with Guest Services and other departments to support seamless operations and timely response to guest needs. Oversee departmental communication tools and protocols, ensuring professional use of radios, pagers, and communication etiquette at all times.

Coordinate large-scale arrivals and departures, including group movements and major turn days, while monitoring out-of-order, out-of-service, discrepant, and show rooms.

Ensure special requests, VIP stays, accessible accommodations, and connecting rooms are managed with precision and attention to detail.

Oversee Lost and Found procedures and key control systems in compliance with Highgate requirements.

Reinforce the department's contribution to overall guest satisfaction by aligning Housekeeping performance with Medallia results and continuous improvement goals. Review Housekeeping and Guest Request logs daily to identify trends, address concerns, and support proactive service recovery.

Qualifications

A minimum of three years of progressive experience in hotel operations or a related field is required, or a combination of education and experience that includes a four-year degree with at least one year of related experience, or a two-year degree with two or more years of related experience.

Prior supervisory experience is required, with proven experience working in a luxury or lifestyle hotel environment where elevated cleanliness standards, attention to detail, and guest expectations are paramount.

Proficiency in Microsoft Word and Microsoft Excel is required.

The ideal candidate demonstrates strong verbal and written communication skills and consistently interacts with guests and employees in an attentive, friendly, courteous, and service-oriented manner reflective of a luxury hospitality brand.

The ability to actively listen, understand, and address concerns raised by guests and team members is essential, along with the ability to multitask, prioritize departmental responsibilities, and meet deadlines in a fast-paced operational environment.

This role requires flexibility to work long hours as business needs dictate and the physical ability to perform medium work, including exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently to lift, carry, push, or pull objects.

Regular attendance is required in accordance with scheduling needs, including participation in Manager on Duty coverage, required meetings, and training sessions.

A polished professional appearance and adherence to grooming standards, including wearing a name tag, are expected at all times.

Strong problem-solving skills are required, including the ability to anticipate operational challenges, identify productivity opportunities, evaluate complex information from multiple sources, and assist in implementing effective solutions.

The ability to maintain confidentiality, comply with Highgate standards, policies, and safety regulations, and support safe and efficient hotel operations is essential.

#J-18808-Ljbffr\n","Overview\nThe Director of Housekeeping leads the Housekeeping operation with precision, pride, and an uncompromising commitment to cleanliness, safe...","E11EVEN - Director of Housekeeping","Miami, Florida, us, 33222",["B","2477292025"],"Work at Highgate Hotels, LP","11 days ago","/jobs/2477292025-e11even-director-of-housekeeping","/jobs?keyword=Highgate+Hotels%2C+LP","/jobs?location=Miami%2C+Florida%2C+us%2C+33222","/jobs?keyword=E11EVEN+-+Director+of+Housekeeping",{"_429":428,"_434":537,"_452":453,"_444":538,"_243":539,"_441":540,"_427":428,"_111":541,"_431":194,"_433":194,"_454":453,"_442":528,"_425":542,"_455":543,"_430":127,"_476":544,"_460":545,"_478":541,"_479":528,"_481":546,"_483":534,"_485":547},["D",1770588000000],"Highgate","Highgate Hotels

is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate combines a 30-year track record as an innovator in the hospitality industry with a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools to drive outperformance and maximize asset value, supported by an executive team of seasoned hospitality leaders and corporate offices worldwide.

Location: Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. Located within the creative and thriving metropolis of Miami, E11EVEN Club Hotel & Residences reflects the vibrancy of its surroundings, people and culture.

Overview\nThe Leisure Sales Manager is a key revenue driver for E11EVEN Hotel & Residences, charged with generating and maximizing leisure room revenue by cultivating and growing high‑value leisure travel partnerships. This role is responsible for developing, managing, and expanding relationships with luxury travel advisors, consortia networks, and wholesale partners while positioning the hotel as a must‑stay luxury lifestyle destination for discerning travelers. The Leisure Sales Manager brings a deep understanding of the upscale leisure market, a strong network of industry relationships, and a strategic, relationship‑driven sales approach that reflects the bold energy and elevated service experience synonymous with the E11EVEN brand. Working closely with internal teams, this role ensures seamless collaboration and exceptional guest experiences, driving consistent production while elevating the hotel’s presence within the global luxury leisure marketplace.

Responsibilities

The Leisure Sales Manager is responsible for cultivating and sustaining high‑value relationships with elite leisure travel partners.

This role aggressively solicits and secures new leisure business to drive premium room revenue, suite bookings, and extended leisure stays, while positioning E11EVEN Hotel & Residences as a bold, must‑stay luxury lifestyle destination for the world’s most discerning travelers.

Strategic account management includes targeted sales calls, curated agency trainings, in‑person visits, virtual presentations, and a strong presence at key industry events, roadshows, and networking opportunities that amplify brand visibility and production.

Consortia participation, rate loading, promotional strategies, and production performance are managed in close partnership with Revenue Management to optimize demand, maximize ADR, and strengthen market positioning.

Luxury travel advisors, partners, and VIP clients are hosted for immersive site inspections, familiarization trips, and elevated leisure stays that showcase the hotel’s sophisticated design, high‑touch service culture, and unmistakable E11EVEN energy.

Close collaboration with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations ensures flawless execution of VIP arrivals, personalized amenities, and seamless, high‑impact guest experiences.

Daily participation in the Highgate Hotel Business Review (HHBR) ensures alignment with overall hotel performance, pace, and strategic demand within the leisure segment.

Production from top leisure accounts is actively monitored, with ongoing evaluation of agency performance, market trends, and competitive insights used to refine strategy and enhance forecast accuracy.

A disciplined and proactive sales solicitation program is maintained through consistent outbound activity, lead generation, and follow‑up.

Leisure‑focused promotions, targeted campaigns, and brand initiatives are supported in collaboration with the Director of Sales and the broader commercial team.

Accurate and timely preparation of weekly, monthly, and quarterly sales activity reports and production summaries is required.

On‑property client engagements are handled with polish and presence to ensure a seamless experience and long‑term partnership value.

The Leisure Sales Manager represents E11EVEN Hotel & Residences and Highgate with confidence, integrity, and a luxury service mindset that reflects a bold, entertainment‑forward lifestyle brand.

Participation in client entertainment, hosted experiences, and industry functions is expected to strengthen relationships and drive leisure production.

Qualifications

A minimum of five years of progressive sales experience is required, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisure‑focused environment.

Proven experience within a hotel, resort, or related hospitality setting is strongly preferred, with direct exposure to high‑end leisure travel segments.

A strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks is required.

College coursework or a degree in Hospitality Management, Business, Marketing, or a related field is helpful.

A high school diploma or equivalent is required.

Strong proficiency in Windows‑based systems, including company‑approved spreadsheets and word‑processing applications, is required.

Exceptional verbal and written communication skills are required, with the confidence and polish to engage effectively with associates, leadership, luxury travel advisors, and VIP guests.

A proven ability to listen actively, understand needs, and clearly articulate solutions in a refined, service‑oriented manner is essential.

Strong organizational skills and the ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced, high‑expectation environment are required.

The ability to work independently while also collaborating seamlessly with cross‑functional teams is essential.

Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows is required based on business needs.

Attendance at all required hotel meetings, trainings, and brand initiatives is expected.

High standards of professional appearance must be maintained at all times, reflective of a polished, luxury lifestyle brand.

Strict compliance with Highgate policies, procedures, and safety standards is required to support safe and efficient hotel operations.

A results‑driven mindset is essential, with the ability to maximize productivity, identify challenges, and assist in implementing effective solutions.

Strong problem‑solving skills are required, including the ability to anticipate, identify, and resolve issues proactively.

The ability to analyze, interpret, and evaluate complex information and data from multiple sources is required to support business objectives.

Absolute confidentiality must be maintained when handling sensitive information and luxury client relationships.

#J-18808-Ljbffr\n","Highgate Hotels

is a leading real estate investment and hospitality management company with over $15 billion of assets under management an...","E11EVEN - Leisure Sales Manager",["B","2492939482"],"Work at Highgate","10 days ago","/jobs/2492939482-e11even-leisure-sales-manager","/jobs?keyword=Highgate","/jobs?keyword=E11EVEN+-+Leisure+Sales+Manager",{"_429":428,"_434":549,"_452":453,"_444":550,"_243":438,"_441":438,"_427":428,"_111":515,"_431":432,"_433":194,"_454":453,"_442":551,"_425":552,"_455":553,"_430":115,"_476":518,"_460":554,"_478":515,"_479":551,"_481":555,"_483":556,"_485":521},["D",1771113600000],"New York City Growth - Highgate Hotels","New York City, NY, US, 10261",["B","2619524844"],"Work at New York City Growth - Highgate Hotels","/jobs/2619524844-director-of-human-resources","/jobs?keyword=New+York+City+Growth+-+Highgate+Hotels","/jobs?location=New+York+City%2C+NY%2C+US%2C+10261",{"_429":428,"_434":558,"_452":453,"_444":559,"_243":438,"_441":438,"_427":428,"_111":560,"_431":432,"_433":194,"_454":453,"_442":443,"_425":561,"_455":562,"_430":115,"_476":563,"_460":564,"_478":560,"_479":443,"_481":565,"_483":484,"_485":566},["D",1771372800000],"E11EVEN Club Hotel & Residences","Director of Revenue Mgmt",["B","2619531882"],"Work at E11EVEN Club Hotel & Residences","1 days ago","/jobs/2619531882-director-of-revenue-mgmt","/jobs?keyword=E11EVEN+Club+Hotel+%26+Residences","/jobs?keyword=Director+of+Revenue+Mgmt","actionData","errors"]