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Internet Technical Support Representative I

Position: Internet Technical Support Representative I

Training Starts: Monday, March 23, 2026!

Who We Are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offerfaster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone serviceare a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview: Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role.

Position Schedule- Fully Hybrid at 6 months:

Month 1-3: Training (onsite)
Month 4-5: Live calls, ongoing training as needed (onsite)
Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)

Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

$1000 Sign-On Bonus!
Company Provided Equipment!
Hybrid schedule!
Health, vision, and dental insurance!
Paid vacation, holidays and flex paid time off!
401K with generous company match!
Pay increases through self-guided training!
Monthly commission potential!
Shift differential pay increase for evening shifts!
Bi-weekly performance bonus opportunity!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!

Position Responsibilities:

Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.
Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
Schedule on-site service calls when necessary.
Multitasking ability to talk, type, read and listen.
Meet or exceed attendance expectations.
Meet or exceed sales goals.
Enter Sales, upgrade, or service changes quickly and accurately.
Adherence to schedule.
Ability to adapt in a fast paced always changing environment.

Position Experience:

High School Diploma or equivalent required, 2-year degree preferred.
1 year+ of prior customer service or technical support experience; cable industry experience preferred.
Previous experience in an inbound call center environment preferred.
Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
Knowledge of common consumer internet software including various browsers and email platforms preferred.
Basic understanding of internet, networking, and email protocols.
Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers.
Effective verbal and written communication skills.
Ability to type 30+ WPM.
Shift Flexibility: able to work evenings, weekends, holidays, overtime.
Strong problem solving or organizational skills.
Understanding of basic accounting mathematics.
Microsoft Office experience a plus.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who You Are Matters Here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: The salary range for this position is $16.50 - $18.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

","

Internet Technical Support Representative I

Position: Internet Technical Support Representative I

Training Starts: Monday, March...","Internet Technical Support Representative I",["B","2619324299"],"Work at Arizona Staffing","4 days ago","/jobs/2619324299-internet-technical-support-representative-i","/jobs?keyword=Arizona+Staffing","/jobs?keyword=Internet+Technical+Support+Representative+I",{"_429":428,"_434":531,"_452":453,"_444":532,"_243":533,"_441":534,"_427":428,"_111":535,"_431":194,"_433":194,"_454":453,"_442":536,"_425":537,"_455":538,"_430":127,"_476":539,"_460":540,"_478":535,"_479":536,"_481":541,"_483":542,"_485":543},["D",1770919200000],"Robert Horne Ford","Overview\nRobert Horne Ford, LLC is seeking a skilled and motivated Dealership Used Car Technician to join our team in Apache Junction, AZ. In this role, you will be responsible for inspecting, servicing, and repairing used vehicles to ensure they meet our high-quality standards before they are offered for sale. You will work closely with our service and sales teams to provide exceptional customer satisfaction through reliable and thorough vehicle assessments and repairs.

Responsibilities

Perform comprehensive inspections and diagnostic testing on used vehicles to identify mechanical and cosmetic issues.

Conduct repairs and maintenance on used cars, including engine work, brakes, suspension, and electrical systems.

Ensure all vehicles comply with safety and quality standards before release for sale.

Document work performed and maintain accurate records of repairs and inspections.

Collaborate with the sales and parts departments to source necessary components and ensure timely vehicle preparation.

Maintain a clean and organized work environment while adhering to safety procedures.

Requirements

Prior experience as an automotive technician, preferably with used vehicle inspection and repair.

Strong knowledge of vehicle systems and ability to diagnose and repair mechanical problems.

ASE certification or equivalent is highly desirable.

Ability to read and interpret service manuals and technical bulletins.

Strong attention to detail and commitment to quality workmanship.

Good communication skills and ability to work well in a team environment.

Benefits

Competitive compensation package (details provided during interview).

Opportunities for professional growth and certification training.

Supportive and team-oriented work environment.

Employee discounts on vehicle purchases and services.

About The Company\nRobert Horne Ford, LLC is a reputable automotive dealership dedicated to providing quality vehicles and exceptional customer service. Located in Apache Junction, AZ, we pride ourselves on maintaining a professional and friendly atmosphere where employees and customers alike can feel valued. Join us and be part of a dynamic team committed to automotive excellence.

#J-18808-Ljbffr\n","Overview\nRobert Horne Ford, LLC is seeking a skilled and motivated Dealership Used Car Technician to join our team in Apache Junction, AZ. In this ...","Dealership Used Car technician","Apache Junction, Arizona, United States, 85220",["B","2542762252"],"Work at Robert Horne Ford","6 days ago","/jobs/2542762252-dealership-used-car-technician","/jobs?keyword=Robert+Horne+Ford","/jobs?location=Apache+Junction%2C+Arizona%2C+United+States%2C+85220","/jobs?keyword=Dealership+Used+Car+technician",{"_429":428,"_434":545,"_452":453,"_444":546,"_243":547,"_441":548,"_427":428,"_111":535,"_431":194,"_433":194,"_454":453,"_442":536,"_425":549,"_455":550,"_430":127,"_476":551,"_460":552,"_478":535,"_479":536,"_481":553,"_483":542,"_485":543},["D",1770505200000],"Robert Horne Ford, LLC","Robert Horne Ford, LLC is seeking a skilled and motivated Dealership Used Car Technician to join our team in Apache Junction, AZ. In this role, you will be responsible for inspecting, servicing, and repairing used vehicles to ensure they meet our high-quality standards before they are offered for sale. You will work closely with our service and sales teams to provide exceptional customer satisfaction through reliable and thorough vehicle assessments and repairs.\nResponsibilities

Perform comprehensive inspections and diagnostic testing on used vehicles to identify mechanical and cosmetic issues.\nConduct repairs and maintenance on used cars, including engine work, brakes, suspension, and electrical systems.\nEnsure all vehicles comply with safety and quality standards before release for sale.\nDocument work performed and maintain accurate records of repairs and inspections.\nCollaborate with the sales and parts departments to source necessary components and ensure timely vehicle preparation.\nMaintain a clean and organized work environment while adhering to safety procedures.\nRequirements

Prior experience as an automotive technician, preferably with used vehicle inspection and repair.\nStrong knowledge of vehicle systems and ability to diagnose and repair mechanical problems.\nASE certification or equivalent is highly desirable.\nAbility to read and interpret service manuals and technical bulletins.\nStrong attention to detail and commitment to quality workmanship.\nGood communication skills and ability to work well in a team environment.\nBenefits

Competitive compensation package (details provided during interview).\nOpportunities for professional growth and certification training.\nSupportive and team-oriented work environment.\nEmployee discounts on vehicle purchases and services.\nAbout the Company

Robert Horne Ford, LLC is a reputable automotive dealership dedicated to providing quality vehicles and exceptional customer service. Located in Apache Junction, AZ, we pride ourselves on maintaining a professional and friendly atmosphere where employees and customers alike can feel valued. Join us and be part of a dynamic team committed to automotive excellence.\n```

#J-18808-Ljbffr\n","Robert Horne Ford, LLC is seeking a skilled and motivated Dealership Used Car Technician to join our team in Apache Junction, AZ. In this role, you...",["B","2479695998"],"Work at Robert Horne Ford, LLC","11 days ago","/jobs/2479695998-dealership-used-car-technician","/jobs?keyword=Robert+Horne+Ford%2C+LLC",{"_429":428,"_434":555,"_452":453,"_444":556,"_243":438,"_441":438,"_427":428,"_111":557,"_431":432,"_433":194,"_454":453,"_442":443,"_425":558,"_455":559,"_430":127,"_476":526,"_460":560,"_478":557,"_479":443,"_481":561,"_483":484,"_485":562},["D",1771113600000],"SAS Retail Services","Retail Merchandiser",["B","2619521304"],"Work at SAS Retail Services","/jobs/2619521304-retail-merchandiser","/jobs?keyword=SAS+Retail+Services","/jobs?keyword=Retail+Merchandiser","actionData","errors"]