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Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Associate Director of Compliance & Quality Improvement

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About the role

TheAssociate Director of Compliance & Quality Improvementis a key leadership role responsible for designing, implementing, and managing a comprehensive compliance program across the behavioral health system. Reporting directly to theDirector of Clinical Operations & Network Strategy, this position ensures that all organizational activities, clinical operations, and business practices adhere to federal, state, and payer regulations, internal policies, and ethical standards.

The Associate Director will establish and lead the compliance infrastructure—developing systems, policies, and processes that minimize organizational risk, ensure readiness for audits, and drive quality improvement. The role will require close collaboration with departments includingPayer Relations, Provider Relations, Practice Management, Quality, Human Resources, Clinical Operations, Finance, and othersto ensure a culture of compliance and accountability across the enterprise.

What you'll do

Compliance Program Leadership
Design, implement, and oversee the organization’sCompliance Department and comprehensive compliance program, ensuring alignment with regulatory requirements, accreditation standards, and organizational goals.
Develop, update, and enforce compliance policies and procedures covering clinical, operational, billing, privacy, and administrative activities.
Establish mechanisms forreporting, investigating, and resolving compliance concerns, ensuring timely and appropriate corrective actions and performance improvement projects.
Create and maintain acompliance governance structure, that includes regular reporting to the leadership teams in conjunction with the Director of Clinical/Medical Operations & Network Strategy & Development which provides compliance forecasting on a continuous basis
Monitor regulatory developments in behavioral health and ensure timely communication and implementation of necessary changes.

Regulatory Oversight & Risk Management

Oversee compliance with all applicable federal and state regulations, including HIPAA, CMS, Medicaid, Medicare, CARF, and other/payer-specific standards as needed
Develop arisk assessment frameworkto identify, prioritize, and mitigate potential areas of compliance vulnerability.
Conduct and manageinternal audits and monitoring activitiesto ensure accuracy and integrity in billing, documentation, clinical operations, and administrative practices.
Lead investigations into compliance violations, coordinate corrective actions, and ensure follow-up and documentation.
Serve as the organizational liaison for external audits, payer reviews, and regulatory inspections.
Prepare comprehensive compliance reports and risk analyses for executive leadership.

Program Management & Quality Initiatives

Establish and manage a structuredCompliance Program Management Office (PMO)for overseeing ongoing and ad hoc compliance and quality improvement initiatives.
Plan, lead, and trackorganization-wide projectsfocused on audit readiness, quality improvement, and risk reduction.
Collaborate with Clinical and Operations leadership to align quality and compliance initiatives with performance improvement goals.
Implement data-driven compliance dashboards and tracking systems for real-time visibility into key compliance indicators.
Partner with the Quality and Clinical Operations teams to ensure performance improvement activities support regulatory compliance and best practices.

Collaboration & Cross-Functional Engagement

With the collaboration of the Director, Clinical/Medical Operations & Network Strategy & Development work in close partnership with:
Payer Relations to ensure adherence to payer contract requirements, credentialing standards, and utilization review expectations.
Provider Relations to reinforce provider education, training, and compliance with documentation, coding, and clinical protocols.
Practice Management to maintain compliant workflows, patient privacy standards, and operational efficiency.
Human Resources to manage compliance training programs, employee onboarding education, and disciplinary processes when appropriate.
Finance & Billing Teams to ensure claims integrity and compliance with reimbursement requirements.
Serve as a trusted compliance advisor to operational leaders, ensuring integration of compliance considerations in all decision-making processes.

Training, Education & Culture

Develop and implement acomprehensive compliance training and education programfor staff and leadership at all levels.
Promote a proactive culture of compliance, ethics, and transparency throughout the organization.
Provide ongoing guidance and mentorship to department leaders to strengthen internal accountability and compliance ownership.

Qualifications

Education: Bachelor’s and/or Master’s degree in Healthcare Administration, or related field preferred but not required if equivalent experience standards are met

Required Experience:

Minimum 4 - 5 years of experience in healthcare compliance, preferably within behavioral health, mental health, or integrated care systems.
Demonstrated experiencebuilding and leading compliance programsor departments.
Strong background inpayer compliance, audits, and risk mitigation.
Knowledge of federal and state healthcare regulations, including HIPAA, CMS, OIG, and behavioral health licensing standards.
Certifications (Preferred):
Certified in Healthcare Compliance (CHC) or Certified Professional Compliance Officer (CPCO) or willingness to obtain certification within one year of employment
Proven ability to manage complex compliance initiatives and cross-departmental collaboration.
Strong analytical, investigative, and project management skills.
Exceptional written and verbal communication skills for training, policy development, and leadership reporting.
Strategic thinker with the ability to operationalize compliance frameworks into scalable systems.

Reports To: Director of Clinical Operations & Network Strategy

Hybrid or on-site role depending on organizational needs.
Moderate travel to clinics, regional offices, or audit sites as needed.

Schedule

Full-Time, 40 hours per week, Monday-Friday, 9-5pm

What we offer:

Holiday Pay (12 days per year + 1 floating holiday)
Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
Sick Pay - 10 paid days per year
Long/ShortTerm Disability
Paid by Company Life Insurance
Health Reimbursement Arrangement (HRA)
ComPsych Guidance Resources - EAP
Educational Opportunities
Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
Increased Salary for Credentials
and more....

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email

#J-18808-Ljbffr","

Associate Director of Compliance & Quality Improvement

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment p...","WorkFromHome",["B","2221323301"],"5 hours ago","/jobs/2221323301-associate-director-of-compliance-quality-improvement","/jobs?location=WorkFromHome",{"_429":428,"_434":520,"_452":453,"_444":521,"_243":512,"_441":513,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":514,"_425":522,"_455":523,"_430":115,"_476":516,"_460":524,"_478":437,"_479":514,"_481":525,"_483":518,"_485":486},["D",1771476224000],"Casa Esperanza, Inc.",["B","2228798534"],"Work at Casa Esperanza, Inc.","/jobs/2228798534-associate-director-of-compliance-quality-improvement","/jobs?keyword=Casa+Esperanza%2C+Inc.",{"_429":428,"_434":527,"_452":453,"_444":528,"_243":438,"_441":438,"_427":428,"_111":529,"_431":432,"_433":194,"_454":453,"_442":530,"_425":531,"_455":532,"_430":115,"_476":533,"_460":534,"_478":529,"_479":530,"_481":535,"_483":536,"_485":537},["D",1771200000000],"Bristol-Myers Squibb","Associate Director, RBQM: Quality Risk & Compliance Lead","Harvard, MA, US, 01451",["B","2619550534"],"Work at Bristol-Myers Squibb","3 days ago","/jobs/2619550534-associate-director-rbqm-quality-risk-compliance-lead","/jobs?keyword=Bristol-Myers+Squibb","/jobs?location=Harvard%2C+MA%2C+US%2C+01451","/jobs?keyword=Associate+Director%2C+RBQM%3A+Quality+Risk+%26+Compliance+Lead",{"_429":428,"_434":539,"_452":453,"_444":540,"_243":438,"_441":438,"_427":428,"_111":541,"_431":432,"_433":194,"_454":453,"_442":542,"_425":543,"_455":544,"_430":115,"_476":545,"_460":546,"_478":541,"_479":542,"_481":547,"_483":548,"_485":549},["D",1771286400000],"Alivia Care, Inc.","Compliance & Quality | Director Quality Improvement","Jacksonville, FL, US, 32290",["B","2619504492"],"Work at Alivia Care, Inc.","2 days ago","/jobs/2619504492-compliance-quality-director-quality-improvement","/jobs?keyword=Alivia+Care%2C+Inc.","/jobs?location=Jacksonville%2C+FL%2C+US%2C+32290","/jobs?keyword=Compliance+%26+Quality+%7C+Director+Quality+Improvement",{"_429":428,"_434":551,"_452":453,"_444":552,"_243":553,"_441":554,"_427":428,"_111":555,"_431":194,"_433":194,"_454":453,"_442":443,"_425":556,"_455":557,"_430":115,"_476":558,"_460":559,"_478":555,"_479":443,"_481":560,"_483":484,"_485":561},["D",1771488933000],"Halco Kitchen & Bath","

Job Description

Position Title: Cabinet Designer

Reports To: VP of Sales and VP of Construction

Location: 650 Broadway, Malden, MA

Compensation: $55,000 - $60,000 annual salary as well as competitive quarterly commission based on sales revenue and gross profit earnings. Allowing for a high achiever to reach goal compensation of $90,000/ Year in total compensation.

Job Summary: Halco is seeking a talented ad experienced Designer to join our team. The Designer is responsible for working with qualified opportunities produced by the sales team, creating custom designs for kitchens, bathrooms, and home remodels. This role involves maintaining showroom hours, answering inbound calls, conducting job site meetings and measurements, and assisting walk-in customers.

Key Responsibilities:

Sales and Customer Interaction:

Work with qualified opportunities produced by the sales team to convert leads into sales.
Build and maintain strong relationships with clients, ensuring high customer satisfaction.
Following of Design process for efficient design process
Follow up with clients throughout the design and installation process to address any questions or concerns.

Job Site Meetings and Measurements:

Conduct job site visits to take accurate measurements and assess project requirements.
Collaborate with clients to understand their vision and design preferences.
Ensure all measurements and design details are accurately documented and communicated to the production team.

Showroom Duties:

Maintain regular hours at the showroom to assist walk-in customers.
Provide expert advice on design options, layouts, and finishes.
Create and present design proposals that meet customer needs and preferences.

Inbound Call Management:

Answer inbound calls from potential clients, providing information about our process and next steps.
Record client intake and opportunities in Buildertrend CRM and add them to our mailing list.

Design and Technical Skills:

Utilize design software to create detailed and accurate designs.
Stay updated on industry trends, materials, and finishes to provide innovative design solutions.
Create branded design packets and track follow-ups and next steps.

Customer Service Follow up and Warranty:

Address customer issues and reorders until satisfaction is achieved.
Update material delivery dates for cabinetry and ordered finishes.

Software Skills Requirements:

Proficiency in Chief Architect and 2020 Design.
Proficient in Microsoft programs, specifically Excel, Word, PowerPoint, and Teams.

Key Performance Indicators (KPIs):

Increase revenue during the design phase.
Maintain high customer satisfaction ratings.
Ensure design accuracy with minimal revisions.
Complete the design phase efficiently.

Core Values:

Trust and Confidence: Establishing and maintaining trust and confidence with clients is paramount.

Relationships: Emphasizing the importance of strong, positive relationships with all those we work with.

Integrity and Honesty: Conducting business with honesty, transparency, and ethical practices.

Faith: Valuing a relationship with God and integrating our faith and personal beliefs into our day-to-day conduct and interactions.

Respect and Dignity: Treating all individuals with respect and recognizing their inherent dignity and value.

Accountability: Being accountable for actions and ensuring they align with professed values.

Excellence: Striving for excellence in all aspects of work, from craftsmanship to customer service. Not limiting our efforts and mission by the performance of others in the marketplace.

Compassion and Understanding: Demonstrating compassion and understanding towards clients and colleagues.

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Job Description

Position Title: Cabinet Designer

Reports To: