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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[510,519,525,531,537],{"_429":428,"_434":511,"_452":453,"_444":445,"_243":512,"_441":513,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":514,"_425":515,"_455":456,"_430":127,"_476":516,"_460":517,"_478":437,"_479":514,"_481":482,"_483":518,"_485":486},["D",1770829200000],"Job Description\nJob Summary\nThe Dialer Administrator (DA) is responsible for administering day to day operations of the LCM dialer at our high-volume contact center. The DA is responsible for managing the predictive dialer system that controls the flow of outbound calls to customers. The DA will also be responsible for assisting with or providing reporting to our internal clients and collaborating with internal stakeholders to determine overall strategy. The DA will also be responsible for collecting and submitting requirements for calling campaigns and required telephony design related to our outbound calling campaigns and strategy.

Knowledge/Skills/Abilities

Provide training to new dialer users.

Serve as a subject matter expert when working with other departments who leverage the dialer for outbound calls.

Perform daily uploads, downloads and importing

Complete other duties as assigned by the markets

Ensure and document for outbound dialer activity

Analysis of dialer-output data to identify potential problems/issues

Hours may include evenings and weekends

Create and update dialing campaigns, filter, list strategies and reports.

Monitor and adjust performance of dialer systems.

Job Qualifications\nRequired Education\nAssociate’s Degree or equivalent combination of education and experience

Required Experience

1-3 years outbound dialer experience.

1-3 years contact center experience.

Experience with data analytics and/statistical analysis.

Preferred Education\nBachelor’s Degree or equivalent combination of education and experience

Preferred Experience

3-5 years outbound dialer experience.

3-5 years contact center experience.

Experience with data analytics and/statistical analysis.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.65 – $42.2 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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