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Job Description\nAssociate Director, Client Success Manager\nLocation : New York City, NY | Hybrid

Get To Know Us:\nThe Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their Advent and Eze solutions while maximizing their return on investment. By leveraging a proactive consultative approach, our Relationship Managers bring Advent and Eze's very best ideas, innovations, and capabilities to their portfolio of customers and match these to the customer's business objectives, determining the best approach for leveraging Advent and Eze's capabilities, and providing recommendations on how to proceed. Relationship Managers are an integral component of our Global Customer Experience team, and we are looking for strong contributors to join our hybrid team of competitive and experienced professionals focused on transformational processes, customer loyalty, our customers' growth, and ultimately maintenance of our industry-leading renewal rates.

Why You Will Love It Here!

Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans

Your Future:

401k Matching Program, Professional Development Reimbursement

Work/Life Balance:

Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

Your Wellbeing:

Medical, Dental, Vision, Employee Assistance Program, Parental Leave

Wide Ranging Perspectives:

Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

Training:

Hands‑On, Team‑Customized, including SS&C University

Extra Perks:

Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Proactively identify and prioritize accounts to focus efforts within a defined territory as based on perceived risk, potential growth opportunity, strategic value, and renewal time frame.

Develop long‑term relationships with your portfolio of assigned customers, connecting with key business executives from C level on down. Effectively deliver scheduled business reviews to key business contacts.

Cultivate an understanding of your customers' business requirements, industry challenges and goals coupled with a strong understanding of how they are using their Advent and Eze solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer.

Develop account and engagement plans for Advent and Eze customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each. Collaborate with internal teams such as Services, Sales and Renewals to ensure execution of account and engagement plan.

Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities where appropriate.

Identify expansion opportunities and collaborate with the sales teams to ensure growth objectives and footprint increase.

Work closely with the Advent and Eze Services teams to identify new opportunities and facilitate transitions from Services following implementation, upgrades, migrations, etc.

Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of Advent and Eze's abilities.

Drive the value of Advent and Eze's Community through increasing customer registration and engagement whenever possible.

Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong working relationship with each to ensure customer success and consistency of contact.

Develop a thorough understanding of the Advent and Eze product suite and industry (where not already present).

Work collaboratively with the Marketing and Sales teams to identify and build customer references.

What You Will Bring:

BA/BS or equivalent degree or related work experience.

4-6 years of direct customer/account management experience in enterprise software, business consulting or a related field.

Key to this role is being able to articulate value, inspire and sell the Advent and Eze story for transforming the investment management industry. As a trusted advisor and coach, the Relationship Manager is the post‑sales success leader for the customer.

Ability to multi‑task and handle complex matters with little supervision and excellent follow‑up.

High degree of organization, efficiency, urgency and follow through on program planning and execution.

Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management.

Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C‑level.

Ability to prioritize and perform effectively in all situations.

Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements to technical solutions.

History of strategic and innovative thinking - exercises great judgment and decision‑making capabilities.

Demonstrated ability to grow relationships and expand platform footprints with the customer firm.

Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed.

Prior hands‑on working knowledge and/or implementation of a complex solution within the FinTech space.

Strong collaboration and team working skills.

Excellent follow‑up skills with great attention to detail.

Willing to travel 15‑30%.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. NY: Salary range for the position: 150000 USD to 160000 USD.

#J-18808-Ljbffr\n","As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ ...","New York, New York, us, 10261",["B","2621522779"],"Work at SS&C Technologies, Inc.","11 hours ago","/jobs/2621522779-associate-director-client-success-manager","/jobs?keyword=SS%26C+Technologies%2C+Inc.","/jobs?location=New+York%2C+New+York%2C+us%2C+10261",{"_429":428,"_434":538,"_452":453,"_444":527,"_243":539,"_441":540,"_427":428,"_111":541,"_431":194,"_433":194,"_454":453,"_442":530,"_425":542,"_455":532,"_430":115,"_476":533,"_460":543,"_478":541,"_479":530,"_481":535,"_483":536,"_485":544},["D",1771423200000],"A leading financial services technology company seeks an Associate Director, Client Success Manager in New York. This role involves managing customer relationships, ensuring their success with specific software solutions, and collaborating with various teams to drive growth and customer loyalty. Candidates should have 4-6 years of related experience, with excellent communication and organizational skills. The position offers a hybrid work model and a competitive salary between $150,000 and $160,000.\n#J-18808-Ljbffr\n","A leading financial services technology company seeks an Associate Director, Client Success Manager in New York. This role involves managing custom...","Director, Client Success & Growth",["B","2621540843"],"/jobs/2621540843-director-client-success-growth","/jobs?keyword=Director%2C+Client+Success+%26+Growth",{"_429":428,"_434":546,"_452":453,"_444":547,"_243":548,"_441":549,"_427":428,"_111":520,"_431":432,"_433":194,"_454":453,"_442":443,"_425":550,"_455":551,"_430":115,"_476":552,"_460":553,"_478":520,"_479":443,"_481":554,"_483":484,"_485":524},["D",1771286400000],"Blue Prism Group","

Associate Director, Fund Accounting - Hedge Funds; East Coast Region

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Get To Know The Team: SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Lead teams supporting fund administration services to clients
Support multiple client implementations and onboarding events
Create, maintain, and/or review distribution waterfall (carried interest) models
Review fund governing documents, offering documents and investment management agreements
Plan and oversee the preparation of audited and unaudited financial statements, partner capital statements and underlying work papers
Manage the year-end audit process, in collaboration with the client and auditors
Implement effective processes to improve the overall operations
Participate in new client business analysis with prospects and existing clients

What You Will Bring:

Bachelor's degree in Accounting or related field
12+ years' experience in Private Equity/Real Assets fund accounting
3+ years' experience supervising, training, delegating and managing large teams
CPA designation and/or MBA preferred
Hands-on management style with strong leadership skills and ability to develop staff
Excellent client relationship and project management skills
Excellent verbal and written communication skills with the ability to interact with all levels of the organization
Proficiency in Microsoft Office suite, advanced Excel skills required

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. NY: Salary range for the position: 95000. USD to 170000. USD.

","

Associate Director, Fund Accounting - Hedge Funds; East Coast Region

As a leading financial services and healthcare technology company ...",["B","2619343905"],"Work at Blue Prism Group","2 days ago","/jobs/2619343905-associate-director-hedge-fund-accounting-east-coast-region","/jobs?keyword=Blue+Prism+Group","actionData","errors"]