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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Job Overview\nMobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.

As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.

Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.

Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience

High School Diploma/GED (Required)

- 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)

Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)

Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

At least 18 years of age

Legally authorized to work in the United States

Travel\nTravel Required (Yes/No): No

DOT Regulated\nDOT Regulated Position (Yes/No): No\nSafety Sensitive Position (Yes/No): No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobiles amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!\nAs part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Job Industries

Retail

#J-18808-Ljbffr\n","At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members recei...","Mobile Associate, Store in Store - Retail Sales","Johnson City, Tennessee, United States, 37603",["B","2621527985"],"Work at T-Mobile USA, Inc.","14 hours ago","/jobs/2621527985-mobile-associate-store-in-store-retail-sales","/jobs?keyword=T-Mobile+USA%2C+Inc.","/jobs?location=Johnson+City%2C+Tennessee%2C+United+States%2C+37603","/jobs?keyword=Mobile+Associate%2C+Store+in+Store+-+Retail+Sales",{"_429":428,"_434":543,"_452":453,"_444":544,"_243":438,"_441":438,"_427":428,"_111":545,"_431":432,"_433":194,"_454":453,"_442":443,"_425":546,"_455":547,"_430":127,"_476":516,"_460":548,"_478":545,"_479":443,"_481":549,"_483":484,"_485":550},["D",1771372800000],"EssilorLuxottica","Sales Associate",["B","2619536768"],"Work at EssilorLuxottica","/jobs/2619536768-sales-associate","/jobs?keyword=EssilorLuxottica","/jobs?keyword=Sales+Associate",{"_429":428,"_434":552,"_452":453,"_444":530,"_243":553,"_441":554,"_427":428,"_111":555,"_431":194,"_433":194,"_454":453,"_442":534,"_425":556,"_455":536,"_430":127,"_476":537,"_460":557,"_478":555,"_479":534,"_481":539,"_483":540,"_485":558},["D",1771423200000],"A leading telecommunications company seeks a Mobile Associate for its Johnson City, TN location. This role focuses on enhancing customer engagement in a retail setting by demonstrating product value and providing exceptional service. Candidates should have a High School Diploma/GED and 6 months of customer service experience. The position offers a starting hourly pay of $17.50, with growth potential to $20/hour including incentives. Comprehensive benefits package and training provided.\n#J-18808-Ljbffr\n","A leading telecommunications company seeks a Mobile Associate for its Johnson City, TN location. This role focuses on enhancing customer engagement...","Mobile Expert: Customer-Obsessed Wireless Solutions",["B","2621549056"],"/jobs/2621549056-mobile-expert-customer-obsessed-wireless-solutions","/jobs?keyword=Mobile+Expert%3A+Customer-Obsessed+Wireless+Solutions","actionData","errors"]