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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Cox Automotive - USA\nJob Profile: Account Operations Specialist II\nManagement Level: Individual Contributor\nFlexible Work Option: No remote option; must work at a specified Cox location\nTravel %\n: No\nWork Shift: Day\nCompensation: Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.\nJob Description

Job Responsibilities:\nManage account relationships, maintain effective communications, and ensure customer requirements are met.\nWork with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.\nCoordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.\nReview and update condition report; approve and audit vehicle repair report.\nWalk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.\nRespond to customer inquiries relating to vehicles.\nProvide quality service and assist in resolving problems.\nCommunicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.\nIn coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.\nWork with commercial clients and key vendors to order and account for keys\nWork with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.\nReview vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.\nVisibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.\nPerform other duties as assigned by management.\nQualifications

Minimum:\nHigh School Diploma/GED and 3 years' experience in a related field.\nOR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;\nOR 5 years' experience in a related field.\nBasic computer skills required.\nPreferred:\nPrevious Auction and/or driving experience required.\nAbility to drive vehicles with standard and automatic transmission.\nAbility to provide good customer service and multi-task.\nKnowledge with mechanical repairs and condition report writing preferred.\nPhysical Requirements

Constantly required to enter and exit vehicles.\nAbility to walk long distances.\nRegularly required to stand, walk, reach, talk, and hear.\nFrequently required to stoop, kneel, crouch, bend, squat and climb, and sit for periods of time. Ability to lift 1-30 pounds.\nVision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.\nWork Environment

Frequent exposure to outdoor weather conditions.\nModerate noise level.\nDrug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.\nBenefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.\nAbout Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells

or simply uses

cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

","Account Operations Specialist II

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