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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Senior Business Analyst

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, the US Army, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

As a leading management and technology consulting firm, Acumen Solutions offers a range of challenging and rewarding opportunities whether you're just starting out in your career, looking to advance your career, or seeking a senior leadership position. Acumen Solutions employees are ambitious, committed, passionate problem solvers. If you are up to the exciting challenge of the innovative, service-oriented field of consulting, we encourage you to view our open position.

Job Description

We are seeking Salesforce Business Analysts across all Acumen Solutions locations, including: San Francisco, DC Metro Area (HQ), Greater NY Area, Cleveland, OH & the UK.

Business Analyst w/ Configuration Role: This person will work closely with CRM Project Managers and Senior Business Analysts to ensure the timely and effective delivery of CRM implementation projects in a variety of industry contexts. This is a client facing role leading to a Salesforce developer position.

Specific Duties

CRM (Salesforce.com) application configuration
Research integration issues and liaise with legacy system development staff
Research and development of new Salesforce.com applications to aid organization
Work closely and communicate clearly with a group of people with varied skill-sets
Produce and improve overall documentation related to the implementation's configuration

Qualifications

Bachelor's degree
Eligible work for any U.S. employer
Ability to travel at least 50%
5+ years of industry experience as a Salesforce.com Administrator
Experience with database software / CRM solutions
Advanced knowledge of and experience with Salesforce.com configuration
Ability to work on multiple tasks and deliver results with aggressive timelines
Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences
Work well independently or on a team
Take initiative to recommend process improvements and demonstrate creative thinking
Demonstrate self motivation and the ability to grasp concepts quickly
Demonstrate sharp, analytical, problem solving, and decision making skills
Knowledge of related applications, relational databases, and web technology

Additional Information

Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k.

EOE M/F/V/D

VEVRAA Federal Contractor

","

Senior Business Analyst

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramat...","Senior Business Analyst",["B","2619374378"],"Work at Acumen Solutions","1 days ago","/jobs/2619374378-senior-business-analyst","/jobs?keyword=Acumen+Solutions","/jobs?keyword=Senior+Business+Analyst",{"_429":428,"_434":542,"_452":453,"_444":543,"_243":544,"_441":545,"_427":428,"_111":546,"_431":432,"_433":194,"_454":453,"_442":443,"_425":547,"_455":548,"_430":118,"_476":514,"_460":549,"_478":546,"_479":443,"_481":550,"_483":484,"_485":551},["D",1771200000000],"PowerToFly","

About the Role

Contentful is seeking a Senior Customer Insights Analyst to join ourCustomer Insights & Adoption team. In this role, you will serve as a strategic analytics partner transforming data into actionable insights that enhance customer satisfaction, retention, and growth.

You will play a key role in helping CX leadership and cross-functional partners understand how customer interactions, support requests, and engagement behaviors drive business outcomes. Through data, youll uncover opportunities to improve efficiency, elevate customer journeys, and strengthen Contentfuls commitment to customer success.

Sitting within the CX organization, youll collaborate closely with Customer Success, Customer Support, Professional Services, and Learning Services. Youll also work with Product, Marketing, and Sales, as well as our central Data team. Youll build reports, dashboards, and models that bring the voice of the customer and our partners to life. Youll leverage Contentfuls Insight360 platform to interrogate data, experiment, and deliver insights that drive meaningful action across the company.

If youre passionate about using analytics and quantitative data to shape the customer experience and influence business strategy, this role offers the opportunity to make a direct impact on retention, growth, and customer happiness.

What Youll Do

Work across CX teams to analyze key customer experience metrics, such as NPS, CSAT, retention, churn, engagement, and expansion trends.
Deliver deep-dive analyses and actionable insights that inform tactical improvements and long-term CX strategies.
Build, maintain, and enhance dashboards and reports using Insight360 and BI tools to track health scores, adoption, and customer sentiment.
Collaborate cross-functionally with Product, Sales, and Marketing to create a holistic understanding of the end-to-end customer journey.
Translate complex datasets into clear narratives and recommendations, helping leaders make data-informed decisions that improve retention and customer value.
Act as Data Steward for the CX organization to help drive data capture improvements, define key metrics and attributes, as well as ensure strong data hygiene for CX owned data.
Partner with the central Data team to define customer data requirements, ensure data accuracy, and influence the roadmap for CX data enablement.
Conduct cohort analyses, segmentation studies, and trend modeling to identify opportunities for revenue growth, expansion, and customer advocacy.
Support the CX organization with forecasting, planning, and operational reporting that aligns with business objectives.
Act as a data-driven thought leader, promoting customer insight as a core capability within the CX team and the wider organization.
Drive adoption of CX analytics tools and processes to enable self-service and increase data fluency across customer-facing teams.

What Success Looks Like

Customer Experience teams make faster, smarter decisions based on accurate, timely insights.
Contentful maintains a 360 view of the customer, integrating data across support, success, product usage, and engagement touchpoints.
Insight360 dashboards are the trusted source of truth for customer health, retention, and satisfaction metrics.
Proactive analysis leads to measurable improvements in retention, expansion, and customer advocacy.
The CX organization is recognized as a strategic, data-informed partner to the business.

What Youll Need

Required:

10+ years of experience in Customer Experience, Customer Success, or Product/Business Analytics.
Proven ability to analyze complex customer data and translate it into actionable business recommendations.
Strong understanding of customer lifecycle metrics, including NPS, CSAT, churn, retention, expansion, and health scoring.
Advanced skills in SQL and BI tools (e.g. Tableau, Looker, Power BI, or similar).
Experience with customer data sources (e.g. Gainsight, Salesforce, Zendesk, or similar platforms).
Ability to collaborate effectively with both technical (Data, Engineering) and business (CX, Sales, Product) stakeholders.
Exceptional storytelling and communication skills, with the ability to influence leadership using data.

Preferred:

Experience in SaaS businesses with a focus on customer retention and growth.
Familiarity with modern data stacks (e.g. Snowflake).
Background in predictive analytics, segmentation, or customer journey analysis.
Understanding of data governance, enablement, and CX data integration best practices.

Whats in it for You

Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We valueWork-Life balanceandYou Time!A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leaveto care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Ready to Turn Customer Insight into Action?

Join Contentful and help shape the future of customer experience through data. Together, well transform insight into action and create exceptional outcomes for our customers.

This role must be conducted in a state in which we are currently registered to do business.

Salary Statement: The salary range displayed applies to potential hires who will work or reside in New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicants skills and prior relevant experience, certain degrees and certifications (e.g., JD/technology), for example.

Salary Range: 143,000 - 193,000

Position is eligible for equity awards in accordance with the terms of Contentfuls variable compensation plans.

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

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About the Role

Contentful is seeking a Senior Customer Insights Analyst to join ourCustomer Insights & Adoption team