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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[510,519,525,531,537],{"_429":428,"_434":511,"_452":453,"_444":445,"_243":512,"_441":513,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":514,"_425":515,"_455":456,"_430":118,"_476":516,"_460":517,"_478":437,"_479":514,"_481":482,"_483":518,"_485":486},["D",1770501600000],"Overview

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.\nYour Opportunity\nAs a SaaS Operations Specialist at EBSCO Information Services, you will be responsible for setting up and providing initial and ongoing support for EBSCO’s suite of SaaS products, which include but are not limited to: EBSCO Discovery Service (EDS), Full Text Finder (FTF), OpenAthens (OA), and EBSCO Single Sign On (SSO). This role involves collaborating with internal teams, customers, and external partners to ensure seamless integration, configuration, and maintenance of our SaaS products, along with documenting procedures and best practices and assisting in training and additional team tasks.\nThis remote position is U.S.-based only (excluding U.S. territories)\nWhat You’ll Do

Collaborate closely with SaaS Implementation Team members and the customer to obtain all necessary set-up information\nSetup, configure, and integrate EBSCO’s SaaS products/services, such as EBSCO Discovery Service (EDS), EBSCO Discovery Service (EDS) Catalog & IR, Full Text Finder (FTF), Holdings and Link Manager (HLM), OpenAthens (OA), Stacks, and Single Sign-On (SSO)\nSupport Implementation Project Managers and/or Sales to provide guidance pertaining to EBSCO’s SaaS products/services – tasks include but are not limited to pre-post sale conference call participation\nWork with aggregators, publishers, vendors, and partners to establish authentication and maintain relations\nMaintain documentation on the SaaS Operations Team and associated support procedures, including but not limited to creating internal and external FAQ’s and maintaining aggregators, publishers, vendors, and partner documentation\nAdhere to best practices as defined by case-handling guidelines\nUnderstand the technical environment, products serviced and systems used at EBSCO Industries, and by our customers\nServe as a technical escalation point for the Global Customer Support team and other customer-facing teams\nYour Team

You will be welcomed as a member of the SaaS Operations team, a team of about 15 people, as well as a member of the broader global SaaS Implementations team of over 50 people. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS.\nAbout You

2 years’ experience supporting customers using web-based services\nHands-on experience supporting SSO and federated authentication integrations, including working knowledge of IdP/SP configurations, metadata exchange, and troubleshooting access issues across multiple systems\nExcellent time management, multi-tasking, and proven troubleshooting skills\nStrong interpersonal skills. Must demonstrate a proven track record of collaborating in a team environment and examples of the ability to build strong working relationships with both internal and external partners\nWhat sets you apart

Bachelor’s Degree in a relevant field\nPrevious experience with EBSCO products and their administrative tools\nProven ability to adjust quickly to shifting priorities and conditions. Coping effectively with complexity and change, while maintaining focus on priorities.\nMust be resourceful and seek solutions through research, information gathering, and exercise sound business judgment\nPay Range

USD $58,990.00 – USD $84,270.00 /Yr.\nThe actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.\nBenefits

Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts\nRetirement Savings Plan\nPaid Parental Leave\nHolidays and Paid Time Off (PTO)\nMentoring program\nBenefits: see the Benefits page at the following URL:

https://www.ebsco.com/about/benefits\nEqual Opportunity

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.\nWe comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.\nNot seeing the perfect job?

Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests – register using the links below:\nExperienced Talent Community

2026-1939

Early Career/Intern Talent Community\nLocation

US-Remote\nID

2026-1939\nCategory

Product Management\nPosition Type

Full-Time Regular\nRemote

Yes

#J-18808-Ljbffr\n","Overview

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