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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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The Card Operations team is responsible for all aspects of the UMB card programs. This includes customer loyalty programs, card fraud claims processing, card plastics design and inventory, collateral, card product and program set-up, card network relationships, etc. We are also responsible for ensuring the TSYS TS2 system is configured appropriately to support credit and debit card programs for UMB Consumer, Commercial and Healthcare lines of business. TSYS TS2 platform configuration includes option maintenance requests, service requests, project requests, UATV and production testing, research and remediation. Card Operations also supports TSYS issue management and cardholder complaints.\nCard Operations Specialist

will be responsible for supporting UMB Card Operations with responsibility for completing operational duties as assigned to ensure smooth and efficient execution of card support services. A primary responsibility of this role will be supporting the TSYS Loyalty Platform (TLP), ensuring system stability, operational accuracy, and effective program execution. You will also provide a high level of skill in the use of card processing systems, card processor applications and products. This also includes performing card system and application maintenance, managing TLP related tickets and inquiries, providing expertise and support for card program and product implementations, terminations and conversions. In addition, you will be responsible for performing monthly First Line of Defense (FLOD) control testing to support risk management, compliance, and operational governance. You will partner closely with Card Operations, Customer Support, Product, Risk Management and Compliance as well as external vendors to deliver high-quality platform support, maintain strong control environments, and drive continuous operational improvement. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership.\nThis role is hybrid (Mon through Thu on-site / Fri remote) for candidates in the Kansas City metropolitan area and open to qualified remote candidates outside of the Kansas City area but only within the US.\nHow you’ll spend your time:\nTSYS Loyalty Platform (TLP) Operations Support:

Serve as primary operational support resource for the TSYS Loyalty Platform (TLP).

Support loyalty program research, monitoring, ticket inquiries and projects.

Monitor daily platform activity to ensure transaction accuracy, data integrity, and system performance.

Troubleshoot platform issues and coordinate resolution with TSYS and internal technology partners.

Perform testing and validation for system enhancements, configuration changes, and vendor releases.

Maintain platform documentation, workflows, and operational procedures.

Support implementation of new loyalty programs, product enhancements, and platform updates.

First Line of Defense (FLOD) Control Responsibilities:

Execute monthly First Line of Defense (FLOD) control testing in accordance with risk and compliance requirements.

Perform assigned operational control procedures and validate adherence to policies and regulatory standards.

Document testing results, evidence, and remediation actions.

Identify operational risks, control gaps, and process deficiencies and escalate appropriately.

Support regulatory exams, audits, and internal reviews by providing documentation and operational insights.

Operational Analysis & Process Improvement

Analyze operational data, reports, and trends to identify performance issues and improvement opportunities.

Develop operational reporting and dashboards for leadership and stakeholders.

Provide support services and administration of the UMB debit and credit card programs including but not limited to loyalty programs, terms and pricing, card features/benefits, payment processing, etc.

Participate in cross-functional projects related to platform migrations, enhancements, and operational improvements.

Perform root cause analysis on platform and operational issues and assist with corrective action planning.

Stakeholder Collaboration & Communication

Serve as liaison between business teams, technology partners, vendors, and risk stakeholders.

Communicate operational issues, platform updates, and control findings clearly and professionally.

Support internal training and knowledge sharing related to TLP platform processes and controls.

We’re excited to talk if you have:\nBachelors Degree in Business, Finance, Information Systems or related field OR equivalent work experience.

At least 5 years of experience in financial services operations, card operation, or platform support specifically with TSYS.

Strong understanding of card operations and transaction processing systems.

Experience in banking and/or card payments.

Working knowledge of operational risk management and control frameworks.

Strong analytical, problem-solving, and troubleshooting skills.

High attention to detail with strong documentation and organizational skills.

Ability to manage multiple priorities in a fast-paced operational environment.

Bonus Points if you have:\nExperience supporting TSYS platforms, loyalty systems, or rewards processing environments.

Experience performing First Line of Defense (FLOD) control testing or operational risk activities.

Experience working with audit, compliance, and regulatory support activities.

Knowledge of card network processes and payment ecosystem operations.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.\nDeadline to apply: April 7, 2026\nCompensation Range:\n$51,480.00 - $99,330.00\nThe posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.\nUMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.\nAre you ready to be part of something more?\nYou\\'re more than a means to an end—a way to help us meet the bottom line. UMB isn\\'t comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You\\'ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.\nUMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.\nIf you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.\nWho we are\nWe are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.\nLearn more about UMB's vision. Check out the road to a career at UMB

#J-18808-Ljbffr\n","Overview

The Card Operations team is responsible for all aspects of the UMB card programs. This includes customer loyalty programs, card f...","Sacramento, California, United States, 95828",["B","2504582650"],"9 days ago","/jobs/2504582650-card-operations-specialist","/jobs?location=Sacramento%2C+California%2C+United+States%2C+95828",{"_429":428,"_434":520,"_452":453,"_444":445,"_243":521,"_441":522,"_427":428,"_111":523,"_431":194,"_433":194,"_454":453,"_442":514,"_425":524,"_455":456,"_430":118,"_476":516,"_460":525,"_478":523,"_479":514,"_481":482,"_483":518,"_485":526},["D",1770656400000],"A financial institution is seeking a Card Operations Specialist in Sacramento, CA. This hybrid role requires a strong background in card operations and financial services, with responsibilities for managing the TSYS Loyalty Platform and supporting operational governance. Candidates should possess analytical skills, attention to detail, and a bachelor's degree. The position offers competitive benefits, a supportive work environment, and the opportunity to contribute to operational improvements.\n#J-18808-Ljbffr\n","A financial institution is seeking a Card Operations Specialist in Sacramento, CA. This hybrid role requires a strong background in card operations...","Card Operations & Loyalty Platform Specialist (Hybrid/Remote)",["B","2504729914"],"/jobs/2504729914-card-operations-loyalty-platform-specialist-hybrid-remote","/jobs?keyword=Card+Operations+%26+Loyalty+Platform+Specialist+%28Hybrid%2FRemote%29",{"_429":428,"_434":528,"_452":453,"_444":445,"_243":438,"_441":438,"_427":428,"_111":437,"_431":432,"_433":194,"_454":453,"_442":529,"_425":530,"_455":456,"_430":118,"_476":477,"_460":531,"_478":437,"_479":529,"_481":482,"_483":532,"_485":486},["D",1771113600000],"Boston, MA, US, 02298",["B","2619521533"],"/jobs/2619521533-card-operations-specialist","/jobs?location=Boston%2C+MA%2C+US%2C+02298",{"_429":428,"_434":534,"_452":453,"_444":445,"_243":438,"_441":438,"_427":428,"_111":437,"_431":432,"_433":194,"_454":453,"_442":535,"_425":536,"_455":456,"_430":118,"_476":477,"_460":537,"_478":437,"_479":535,"_481":482,"_483":538,"_485":486},["D",1771113600000],"Albany, NY, US, 12237",["B","2619501101"],"/jobs/2619501101-card-operations-specialist","/jobs?location=Albany%2C+NY%2C+US%2C+12237",{"_429":428,"_434":540,"_452":453,"_444":445,"_243":438,"_441":438,"_427":428,"_111":437,"_431":432,"_433":194,"_454":453,"_442":541,"_425":542,"_455":456,"_430":118,"_476":477,"_460":543,"_478":437,"_479":541,"_481":482,"_483":544,"_485":486},["D",1771113600000],"Washington, DC, US, 20022",["B","2619496355"],"/jobs/2619496355-card-operations-specialist","/jobs?location=Washington%2C+DC%2C+US%2C+20022","actionData","errors"]