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Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Associate Director of Risk and Compliance

Join to apply for the Associate Director of Risk and Compliance role at Charles River Community Health.

Classification / Status: Full time (would consider part time hours for right candidate), Permanent

Immediate Supervisor: COO

Supervisory Responsibilities: None

Flexible Work Option: Hybrid (On‑site 3‑4 days per week)

Salary Band: Band 5 ($72,800 to $101,000 annual)

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Associate Director of Risk and Compliance will lead compliance related functions and collaborate with other departments to support patient safety and minimize risk within the organization.

Responsibilities

As the compliance expert for CRCH, provides education to CRCH leaders, staff and clinicians across all departments on the topics of compliance and risk management utilizing CRCH MedTrainer (an online educational tool) and other resources. Works with the Senior Leadership Team and managers to establish an annual risk and compliance training plan at the organizational and department level and ensures completion of all training.
Carries out on‑site compliance rounding along with periodic on‑site shadowing of clinical services in all areas, as well as ongoing staff education and training to stay in compliance with evidence‑based guidelines.
Informs management of any incidents (and escalates significant incidents). Conducts investigations and root cause analysis to address individual risk incidents and recommend system changes to reduce risk going forward.
Leads the organization in developing, updating and maintaining patient safety, risk and compliance, policies, procedures and objectives along with department subject matters, as needed.
Ensures all policies are uploaded into the MedTrainer system. Must also keep an updated binder with all copies of current policies for any site visits.
Leads and coordinates the validation of actual clinical and operations performance versus policy and procedures outlines. Assists departments to ensure the two are in alignment.
Follows through on patient complaints and grievances to ensure they are resolved, as well as tracking them in the MedTrainer system. Reports on meaningful trends and insight to leadership.
Responsible for staying current on Risk and Compliance regulations and making annual recommendations for updates to core training offerings for CRCH staff to take. Takes the lead in establishing and carrying out CRCH Annual Risk Management Training.
Responsible for the ongoing CRCH wide accreditation status, directs self‑assessment, site visit, and malpractice renewal process (FTCA application) as required by HRSA. On an annual basis, assesses, coordinates, and submits required HRSA items. Monitors action plans throughout the year for compliance.
Takes the lead for the ongoing CRCH wide licensure and certification status, and directs the self‑assessment, site visit and clinic licensure’s renewal process as required by the state Department of Public Health. Ensures compliance and maintenance of related certificates including CLIA for on‑site laboratory services.
Accountable for the ongoing CRCH Patient Centered Medical Home certification and is responsible for renewal. Works with clinical and operational leaders to ensure compliance and maintenance of related documentation.
Works in concert with VP of Operations, Chief Clinical Officer, Nursing, Clinical and Operational management, when necessary, in gathering and documenting information pertaining to all potential liability claims and high‑risk areas.
Assists senior management/leadership and directors in the coordination of on‑site investigations by various external reviewers (i.e., DPH, CMS, HRSA).
Assists senior management and directors in the implementation and ongoing measurement of various CRCH initiatives relating to patient safety, patient satisfaction, risk and compliance, and safety standards.
Stays up to date on regulatory and external policy changes impacting CRCH and recommends policy and procedure changes to leadership for implementation.
Chairs the Patient Safety Committee with the clinical directors to discuss safety events and incident reports.
Supports clinical leadership in identifying training needs and in developing and delivering training on both compliance and non‑compliance subject matter.
Responsible for the Risk and Compliance introduction during New Hire Orientation.
Works with clinical leadership to develop clinical workflows and policies that ensures the health center is/stays compliant. Assists the IT department in running monthly Electronic Health Record Audits of employee access.
Works with managers and supervisors to ensure all staff are maintaining and following HIPAA guidelines and preserving patient confidentiality.
Assists in identifying “high‑risk” or complex patients in Epic and flagging any patients who have a history of being disruptive.
Perform other duties as assigned by Chief Operating Officer or designee.

Qualifications, Competencies, Traits

Bachelor’s degree in nursing, public health, health informatics, or related healthcare field preferred.
Master's degree in healthcare related field preferred.
Massachusetts nursing license or license in another clinical discipline preferred.
Experience in Quality Improvement concepts and tools, Risk Management, Patient Safety, and nursing/clinical management required.
Prior experience working with HRSA preferred.
5-10 years of strong healthcare experience required.
Excellent written and verbal communication skills.
Demonstrated clinical knowledge, as well as demonstrated knowledge of quality improvement, patient safety, peer review, and compliance.
Capacity to use Word, Excel and Power Point to write reports, maintain spreadsheets, and create presentations required.
Must have a willingness to work flexible hours to meet the organization's needs/demands.
Must be able to travel to either Charles River Community Health site (Brighton and Waltham) as needed.
Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve.
Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

Benefits & Perks

Medical & Dental Insurance
Short & Long-term Disability Insurance
Generous Paid Time Off
Flexible Spending Account
Employee Assistance Program
Tickets at Work
Health Reimbursement Arrangement
Travel Reimbursement
Professional Development Opportunities
Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at‑will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

If you are passionate about providing service excellence in a mission‑driven, team‑oriented, and progressive organization, you will find your career as the Associate Director of Risk and Compliance rewarding and impactful! You will also find a partner in your career path goals and trajectory!

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Associate Director of Risk and Compliance

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Director of Transportation

The Director of Transportation is a key leader at Hope Network whose primary responsibilities include:

The Director of Transportation is responsible for the oversight and direction of the Transportation Dept. and staff in accordance with policies and procedures as applicable for compliance with state and federal laws and regulations, as well as Hope Network policies. Other specific requirements of the position include:

Leadership: Lead and supervise all activities of the staff with focus on safety, quality of service, efficiency, and budget. Investigate and correct any noncompliances. Develop and coach staff for opportunities for advancement.
Administration: Maximize the effectiveness and efficiency of operations on a continual basis. Ensure the necessary compliance and highest quality for services.
Community Leadership: Represent Hope Network consumers, families, guardians, and community agencies/businesses and outside agency personnel demonstrating the highest level of professional accountability. Ensure collaboration with funding and referral agencies.
Fiscal Responsibility: Demonstrate full responsibility for the creation of the annual budget, with ongoing management of the budget.
Communication: Creates an environment that encourages and promotes two-way communication, pro-active problem solving and innovation.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned.

Responsible to direct, monitor and ensure the total compliance and highest quality of day-to-day operations for all program services offered by the affiliate. Adheres to agency, funder, and licensing body standards to ensure reporting and documentation standards are met.
Ensure maximum operational effectiveness and efficiencies through activities including but not limited to: budget reviews and variance reports, customer satisfaction, driver performance, and other key operational metrics and trend reports. Directs change management to positively affect the metrics.
Maintains the highest level of quality and provides guidance and feedback when corrective measures are required. Seeks to find and implement best practices in all functions.
Develop appropriate, positive, proactive and mutually beneficial relationships with political, regulatory, funding agencies and local businesses within the community. Respond to funder concerns and census data to ensure programs meet or exceed agency and funder expectations.
Develop and maintain positive, open, and honest communications with Hope Network leaders and will advocate for services on behalf of the consumers and employees.
Champion opportunities for collaboration and coordination consistent with internal departments accounting, finance, Human Resources, general counsel, facilities, marketing, IT, and program leadership at other affiliate locations to increase efficiencies across the organization, increase collaboration, growth and the successful implementation of services.
Promotes positive working relationships with employees at all levels to promote cooperative positive work environments, strong employee engagement and takes appropriate action to create an environment of high employee morale that results in good quality of care to Transportation customers.
Participates directly or through appointed designees in policy and standards development and review.
Collaborating with Human Resources as appropriate to ensure that people resources are effectively and efficiently deployed and that employee relations issues are appropriately dealt with and fairly resolved. Champions the development and advancement of employees based on their knowledge, skills, abilities and career goals through training, succession planning and performance management.
Participate in training that promotes sensitivity to cultural and socioeconomic diversity and actively promotes related activates within affiliate.
Builds, equips and empowers necessary leadership to achieve the organizational goals of Hope Network and affiliate goals of HNWM.
Maintains all applicable regulatory and compliance requirements of state, local and national governing bodies.
Responsible for vehicle management and coordination of necessary services, working within the budget.
Manages capital and operating grants from the Michigan Department of Transportation and other funding agencies; Meets all application and reporting requirements of funders.

Educational / Talent Requirements:

Bachelor Degree in Business Management or Business Administration or applicable experience required.
Ability to think strategically and implement locally across various settings of care.
Communication skills to engage and inspire varied audiences from Board to front line.
Ability to make sound decisions using data driven analysis.
Must have a valid driver's license and meet agency-driving standards.

Work Experience Requirements:

Five years' experience within the transportation field, preferred.
Experience with FTA section 5310 programs/contracts, preferred.
Ability to build and maintain relationships at multiple levels of the organization and in concert with both internal and external partners.
Experience in grant management preferred.
Demonstrated administrative experience including annual budgetary responsibilities.

","

Director of Transportation

The Director of Transportation is a key leader at Hope Network whose primary responsibilities include:

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