Account Executive, Ticket Services
Wolfpack Club, Raleigh, North Carolina, United States, 27601
The Account Executive, Ticket Services will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.
Job Title Account Executive, Ticket Services
Department Ticket Revenue
Reports To Manager of Services and Retention
Revision Date 2/11/2026
Salary Range $48,000 - $52,000 annually
RESPONSIBILITIES
Daily account management of approximately 1500 current ticket holders and donors
As directed by leadership, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports
Meet and exceed monthly and yearly renewal and sales goals
Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages
Responsible for making a minimum of 70 outbound customer touchpoints per day
Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders
Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes
Assist in developing and executing customized service and touch point programs for accounts
Properly manage and document all contacts via Paciolan and SalesforceCRM, including resolving all customer complaints, inquiries, and requests in a timely manner
Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards
Work home athletic events, as assigned by Manager of Services and Retention
Readiness to be a steward of the Wolfpack Club and NC State Athletics in person at events and appointments
MINIMUM REQUIREMENTS
Bachelor’s degree or equivalent combination of education and experience
At least 1 year of ticket sales experience
QUALIFICATIONS/EXPERIENCE
Experience utilizing Paciolan ticketing systems and Salesforce CRM platform
Sales and customer service experience
The position requires the work of non-traditional hours including nights, weekends, holidays as well as reliable transportation to and from work and events
Genuine desire to help others and assist in achieving department goals
Computer proficient (Microsoft Word, Excel, etc.) and detail oriented
Ability to be a team player and collaborate with other team members
High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans
Willingness to learn and adapt to new ideas presented by other department members
Ability to identify problems and develop potential solutions, as needed
PHYSICAL DEMANDS/WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and to use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, and to stoop, crouch, or crawl. Vision abilities required by this job include close vision.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.
WORKING CONDITIONS While performing the responsibilities of the job, the employee is required to work in an office setting. The employee may occasionally be exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions.
The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
#J-18808-Ljbffr
Job Title Account Executive, Ticket Services
Department Ticket Revenue
Reports To Manager of Services and Retention
Revision Date 2/11/2026
Salary Range $48,000 - $52,000 annually
RESPONSIBILITIES
Daily account management of approximately 1500 current ticket holders and donors
As directed by leadership, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports
Meet and exceed monthly and yearly renewal and sales goals
Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages
Responsible for making a minimum of 70 outbound customer touchpoints per day
Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders
Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes
Assist in developing and executing customized service and touch point programs for accounts
Properly manage and document all contacts via Paciolan and SalesforceCRM, including resolving all customer complaints, inquiries, and requests in a timely manner
Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards
Work home athletic events, as assigned by Manager of Services and Retention
Readiness to be a steward of the Wolfpack Club and NC State Athletics in person at events and appointments
MINIMUM REQUIREMENTS
Bachelor’s degree or equivalent combination of education and experience
At least 1 year of ticket sales experience
QUALIFICATIONS/EXPERIENCE
Experience utilizing Paciolan ticketing systems and Salesforce CRM platform
Sales and customer service experience
The position requires the work of non-traditional hours including nights, weekends, holidays as well as reliable transportation to and from work and events
Genuine desire to help others and assist in achieving department goals
Computer proficient (Microsoft Word, Excel, etc.) and detail oriented
Ability to be a team player and collaborate with other team members
High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans
Willingness to learn and adapt to new ideas presented by other department members
Ability to identify problems and develop potential solutions, as needed
PHYSICAL DEMANDS/WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and to use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, and to stoop, crouch, or crawl. Vision abilities required by this job include close vision.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.
WORKING CONDITIONS While performing the responsibilities of the job, the employee is required to work in an office setting. The employee may occasionally be exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions.
The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
#J-18808-Ljbffr