Customer Service Representative
Snap-on Incorporated, Libertyville, Illinois, United States, 60092
Snap‑on Credit , a world‑class provider of innovative tool and equipment financing solutions, is seeking qualified customer service candidates.
Location:
Libertyville, IL Salary Range:
$40,000 – $45,000 (actual compensation may vary based on experience, location, and other factors)
Subordinate Positions:
None
Overview Snap‑on Credit LLC is the financial arm of Snap‑on Inc., a $4.7 billion, S&P 500 company and leading global innovator in tools, equipment, diagnostics, and repair solutions. From the headquarters in Libertyville, IL, Snap‑on Credit provides financing to technicians, automotive‑technology students, and shop owners for the purchase of Snap‑on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.
Responsibilities
Receive and resolve complex transactional information from field sales personnel
Review, process, and troubleshoot customer credit applications and contracts
Support field sales personnel professionally and efficiently to enable seamless financing transactions
Exercise due diligence with proper documentation and audits on customer applications and purchased contracts
Qualifications
Excellent organizational skills and the ability to prioritize a workload with multiple tasks
Effective verbal and written communication skills
Ability to build relationships and be a team player
Meet or exceed targeted call quality assurance and other performance requirements
Related finance‑industry experience preferred
College coursework completed or in progress preferred
Key Characteristics
Positive and professional demeanor
Analytical / problem‑solver mindset
Detail oriented
Self‑motivated
Flexible
Hours 40 hours a week with rotating schedules covering the following hours:
Monday: 9:30 am–6:00 pm or 10:30 am–7:00 pm
Tuesday: 9:30 am–6:00 pm, 10:30 am–7:00 pm or 12:30 pm–9:00 pm
Wednesday: 9:30 am–6:00 pm, 10:30 am–7:00 pm or 12:30 pm–9:00 pm
Thursday: 9:30 am–6:00 pm, 10:30 am–7:00 pm or 12:30 pm–9:00 pm
Friday: 9:30 am–6:00 pm or 10:30 am–7:00 pm
Saturday: 9:00 am–1:00 pm (roughly two per quarter; when worked, option of overtime or half day off)
Training for the first few months may begin as early as 8:00 am. Office environment, business casual dress code, occasional overtime may be required.
Benefits
Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
Short‑term and long‑term disability
Employee Assistance Program
Business travel accident insurance
Health education programs (smoking cessation, annual wellness screening, seasonal flu shot)
Market‑competitive compensation with rewards for high performance and special skills
Bonuses, incentives, awards, or sales commissions depending on position and level
Base pay progression through lateral & promotional development on both managerial and technical career paths
Paid time off, vacation, and paid holidays
Tuition Assistance Plan
Employee Stock Purchase Plan – annual optional enrollment period
Retirement programs including 401(k) plan with matching employer contributions
Requirements Will be required to pass drug/background screens following offer.
Travel No travel expected.
Working Environment Normal office environment.
Equal Opportunity Snap‑on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
For additional information, please reference our careers website at Careers | Snap‑on Incorporated.
#J-18808-Ljbffr
Location:
Libertyville, IL Salary Range:
$40,000 – $45,000 (actual compensation may vary based on experience, location, and other factors)
Subordinate Positions:
None
Overview Snap‑on Credit LLC is the financial arm of Snap‑on Inc., a $4.7 billion, S&P 500 company and leading global innovator in tools, equipment, diagnostics, and repair solutions. From the headquarters in Libertyville, IL, Snap‑on Credit provides financing to technicians, automotive‑technology students, and shop owners for the purchase of Snap‑on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.
Responsibilities
Receive and resolve complex transactional information from field sales personnel
Review, process, and troubleshoot customer credit applications and contracts
Support field sales personnel professionally and efficiently to enable seamless financing transactions
Exercise due diligence with proper documentation and audits on customer applications and purchased contracts
Qualifications
Excellent organizational skills and the ability to prioritize a workload with multiple tasks
Effective verbal and written communication skills
Ability to build relationships and be a team player
Meet or exceed targeted call quality assurance and other performance requirements
Related finance‑industry experience preferred
College coursework completed or in progress preferred
Key Characteristics
Positive and professional demeanor
Analytical / problem‑solver mindset
Detail oriented
Self‑motivated
Flexible
Hours 40 hours a week with rotating schedules covering the following hours:
Monday: 9:30 am–6:00 pm or 10:30 am–7:00 pm
Tuesday: 9:30 am–6:00 pm, 10:30 am–7:00 pm or 12:30 pm–9:00 pm
Wednesday: 9:30 am–6:00 pm, 10:30 am–7:00 pm or 12:30 pm–9:00 pm
Thursday: 9:30 am–6:00 pm, 10:30 am–7:00 pm or 12:30 pm–9:00 pm
Friday: 9:30 am–6:00 pm or 10:30 am–7:00 pm
Saturday: 9:00 am–1:00 pm (roughly two per quarter; when worked, option of overtime or half day off)
Training for the first few months may begin as early as 8:00 am. Office environment, business casual dress code, occasional overtime may be required.
Benefits
Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
Short‑term and long‑term disability
Employee Assistance Program
Business travel accident insurance
Health education programs (smoking cessation, annual wellness screening, seasonal flu shot)
Market‑competitive compensation with rewards for high performance and special skills
Bonuses, incentives, awards, or sales commissions depending on position and level
Base pay progression through lateral & promotional development on both managerial and technical career paths
Paid time off, vacation, and paid holidays
Tuition Assistance Plan
Employee Stock Purchase Plan – annual optional enrollment period
Retirement programs including 401(k) plan with matching employer contributions
Requirements Will be required to pass drug/background screens following offer.
Travel No travel expected.
Working Environment Normal office environment.
Equal Opportunity Snap‑on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
For additional information, please reference our careers website at Careers | Snap‑on Incorporated.
#J-18808-Ljbffr