Property Manager - West End Terrace
Mills Properties Inc., Saint Louis, Missouri, United States, 63146
Mills Properties is an award-winning property management company with 30 communities located throughout St. Louis, and Columbia, MO. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for your best life, we desire to see our associates excel and leave work every day with a sense of pride and accomplishment. We invest heavily in our people by offering:
Competitive wages
Monthly & quarterly performance-based bonus program
Three medical insurance options (premiums starting at just $10 per paycheck)
Dental, vision, and life insurance
Company-paid short-term and long-term disability
Industry-leading paid time off program (accrue 18 days in your first year)
13 paid holidays
401k program with company match
Health savings account with company match
20% off rent
*subject to ownership approval
About the role We are looking for an experienced property manager with a people-centric mindset who will nurture attract, develop, and retain a high-performing team through training, mentorship, and accountability. You will develop and coach your team to achieve established goals and build lasting relationships with the residents to anticipate their needs and exceed their expectations thereby creating exceptional experiences. Through your strong financial acumen, you manage a multi-million-dollar budget ensuring the preservation and profitability of the property.
How you will be successful
Direct and oversee all aspects of property’s operations including all processes, supervision and coaching of associates
Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality and exceed resident expectation
Review staff performance regularly, communicate expectations, and hold associates accountable through training, mentoring, performance improvement plans, and, as a final resource, corrective action
Maintain profitable operations by meeting KPIs and managing the property’s budgets
Partner with the marketing team to utilize creative marketing and social media strategies thereby increasing qualified property traffic and closing ratios
Produce daily and weekly reports, send resident communications, and coordinate resident function
Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed
Support the maintenance team by inspecting grounds for curb appeal, property safety & appearance, and help maintain property cleanliness by picking up litter, and communicating service needs
Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns
Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market & competitors
Collaborate with the Construction/CapEx team regarding new development and/or property rehab
Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.
Embrace Mills values and apply to all areas of responsibility
What you need
High school diploma or GED; college degree preferred
Five years’ experience in the multi-family property management or similar field with at least 2 years’ leasing
Minimum of two years’ leadership experience
CAM or RAM certification preferred but not required
Track record for budget management including P&L and financial forecasting
Demonstrated leadership and coaching skills with ability to mentor and develop others
Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills
Proven ability to maintain composure against obstacles; solving problems with keen insight
Valid driver’s license
Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation and bringing out the best in others
Mills Properties, Inc. is an Equal Opportunity Employer
This description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
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Competitive wages
Monthly & quarterly performance-based bonus program
Three medical insurance options (premiums starting at just $10 per paycheck)
Dental, vision, and life insurance
Company-paid short-term and long-term disability
Industry-leading paid time off program (accrue 18 days in your first year)
13 paid holidays
401k program with company match
Health savings account with company match
20% off rent
*subject to ownership approval
About the role We are looking for an experienced property manager with a people-centric mindset who will nurture attract, develop, and retain a high-performing team through training, mentorship, and accountability. You will develop and coach your team to achieve established goals and build lasting relationships with the residents to anticipate their needs and exceed their expectations thereby creating exceptional experiences. Through your strong financial acumen, you manage a multi-million-dollar budget ensuring the preservation and profitability of the property.
How you will be successful
Direct and oversee all aspects of property’s operations including all processes, supervision and coaching of associates
Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality and exceed resident expectation
Review staff performance regularly, communicate expectations, and hold associates accountable through training, mentoring, performance improvement plans, and, as a final resource, corrective action
Maintain profitable operations by meeting KPIs and managing the property’s budgets
Partner with the marketing team to utilize creative marketing and social media strategies thereby increasing qualified property traffic and closing ratios
Produce daily and weekly reports, send resident communications, and coordinate resident function
Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed
Support the maintenance team by inspecting grounds for curb appeal, property safety & appearance, and help maintain property cleanliness by picking up litter, and communicating service needs
Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns
Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market & competitors
Collaborate with the Construction/CapEx team regarding new development and/or property rehab
Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.
Embrace Mills values and apply to all areas of responsibility
What you need
High school diploma or GED; college degree preferred
Five years’ experience in the multi-family property management or similar field with at least 2 years’ leasing
Minimum of two years’ leadership experience
CAM or RAM certification preferred but not required
Track record for budget management including P&L and financial forecasting
Demonstrated leadership and coaching skills with ability to mentor and develop others
Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills
Proven ability to maintain composure against obstacles; solving problems with keen insight
Valid driver’s license
Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation and bringing out the best in others
Mills Properties, Inc. is an Equal Opportunity Employer
This description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
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