Communications Specialist - Grand Canyon South Rim
Xanterra Travel Collection, Grand Canyon, Arizona, United States
Switchboard Operator - Grand Canyon South Rim
Position Type: Full-Time, Year-Round. Pay: $15.75 per hour. Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays).
Job Summary Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
Free on-site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free Wi‑Fi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
Use professional discretion when divulging information and activities to callers.
Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
Other duties as assigned.
Qualifications
Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
Excellent verbal communications skills and professional telephone etiquette.
Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situations.
Ability to learn fire alarm systems and read fire alarm panels.
Ability to effectively learn and utilize two‑way radio communications and pagers.
Ability to work any shift for a 24/7 operation, morning, evenings & overnight shifts.
Physical Requirements:
Constantly: Sit Frequently: Handle, reach, bend Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Summary Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
Free on-site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free Wi‑Fi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
Use professional discretion when divulging information and activities to callers.
Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
Other duties as assigned.
Qualifications
Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
Excellent verbal communications skills and professional telephone etiquette.
Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situations.
Ability to learn fire alarm systems and read fire alarm panels.
Ability to effectively learn and utilize two‑way radio communications and pagers.
Ability to work any shift for a 24/7 operation, morning, evenings & overnight shifts.
Physical Requirements:
Constantly: Sit Frequently: Handle, reach, bend Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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