Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of high‑line and luxury EV repair centers, servicing customers at more than 650 state‑of‑the‑art locations in 38 states. Founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, our vision has always been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write full estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in‑process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier‑specific requirements are complete.
Qualifications
Customer Service skills.
Organization and multi‑tasking skills, good time management, and the ability to adapt easily to a fast‑paced environment.
Knowledge of dealing with insurance partners preferred.
Ability to deal with fast‑paced environments.
Knowledge of multiple estimating systems; CCC One preferred, as well as Mitchell & Audatex.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401(k) Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range is the average range for a typical full‑time employee in this position. The actual offer will be based on various factors, including but not limited to job‑related knowledge, skills, experience, and relevant certifications.
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Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write full estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in‑process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier‑specific requirements are complete.
Qualifications
Customer Service skills.
Organization and multi‑tasking skills, good time management, and the ability to adapt easily to a fast‑paced environment.
Knowledge of dealing with insurance partners preferred.
Ability to deal with fast‑paced environments.
Knowledge of multiple estimating systems; CCC One preferred, as well as Mitchell & Audatex.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401(k) Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range is the average range for a typical full‑time employee in this position. The actual offer will be based on various factors, including but not limited to job‑related knowledge, skills, experience, and relevant certifications.
#J-18808-Ljbffr