Provide administrative, organizational, and problem-solving services to the staff of the Columbus branch office. Duties range from fielding client service and sales calls, to proactively managing the needs of the sales department.
Provide printed collateral via the marketing department/vendors as needed.
Secure current customer information in various formats including client inquiries to better qualification accounts.
Checks information for accuracy prior to presentation.
Account Support
Serve as point person for customer service when Account Managers are unavailable.
Create and maintain spreadsheets for Mid-Market and Major Accounts.
Create proposals, order, lease, and Schedule “A” for new orders.
Coordinate installation meetings with Sales and Service for achievable implementation plans for major accounts.
Maintain excellent communication throughout the day with the following an effort to facilitate both external and internal customer service: Warehouse manager (equipment on hand/pending orders, timely delivery of demos/installs along with loaners/follow-up on service issues) and Branch Manager (new order, pending /problems with existing orders/rush order).
Work with Branch Manager and Sales Rep to complete RFPs/RFQs/any written request for quotes/pricing in timely manner.
General office responsibilities
Answer the phone and assist with customer services issues or direct to the appropriate person.
Manage and maintain supplies i.e. coffee, copier paper, and other office supplies.
Order food for Monthly Sales Meetings or for in-house customer meetings.
Assist with interview – IA, drug screening, etc.
Distributes and collects new hire paperwork.
Collects all benefit enrollment paperwork in timely manner.
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Provide printed collateral via the marketing department/vendors as needed.
Secure current customer information in various formats including client inquiries to better qualification accounts.
Checks information for accuracy prior to presentation.
Account Support
Serve as point person for customer service when Account Managers are unavailable.
Create and maintain spreadsheets for Mid-Market and Major Accounts.
Create proposals, order, lease, and Schedule “A” for new orders.
Coordinate installation meetings with Sales and Service for achievable implementation plans for major accounts.
Maintain excellent communication throughout the day with the following an effort to facilitate both external and internal customer service: Warehouse manager (equipment on hand/pending orders, timely delivery of demos/installs along with loaners/follow-up on service issues) and Branch Manager (new order, pending /problems with existing orders/rush order).
Work with Branch Manager and Sales Rep to complete RFPs/RFQs/any written request for quotes/pricing in timely manner.
General office responsibilities
Answer the phone and assist with customer services issues or direct to the appropriate person.
Manage and maintain supplies i.e. coffee, copier paper, and other office supplies.
Order food for Monthly Sales Meetings or for in-house customer meetings.
Assist with interview – IA, drug screening, etc.
Distributes and collects new hire paperwork.
Collects all benefit enrollment paperwork in timely manner.
#J-18808-Ljbffr