Overview
The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after involvement with a criminal justice event. Responsibilities
Interact with employers by email, telephone and other means to set up and maintain employer accounts. Determine if an employer is qualified to have a VSP account, set up the account, establish account users, assist with giving users access to the employer ePortal, update account information and user information, and perform other duties as assigned. Work Location and Hours
Full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Knowledge, Skills, and Abilities
Advanced computer skills aligned with the Job Description. Ability to multitask and determine root cause of problems and implement solutions. Customer relations skills; good verbal and written communication skills. Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Skill Matrix
Skill:
Advanced computerSkills aligned with the Job Description —
Required
—
8 years Skill:
Ability to multitask and determine root cause of problems and implement solutions —
Required
—
8 years Skill:
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions —
Required
—
8 years Skill:
Customer relations skills —
Required
—
8 years Skill:
Good verbal and written communication skills —
Required
—
8 years Skill:
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) —
Required
—
8 years Apply Now Fields with
*
are required What is your full name? How can we contact you? Where are you located? What is your preferred method of communication? File Upload: (only PDF, DOC, DOCX are accepted)
#J-18808-Ljbffr
The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after involvement with a criminal justice event. Responsibilities
Interact with employers by email, telephone and other means to set up and maintain employer accounts. Determine if an employer is qualified to have a VSP account, set up the account, establish account users, assist with giving users access to the employer ePortal, update account information and user information, and perform other duties as assigned. Work Location and Hours
Full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Knowledge, Skills, and Abilities
Advanced computer skills aligned with the Job Description. Ability to multitask and determine root cause of problems and implement solutions. Customer relations skills; good verbal and written communication skills. Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Skill Matrix
Skill:
Advanced computerSkills aligned with the Job Description —
Required
—
8 years Skill:
Ability to multitask and determine root cause of problems and implement solutions —
Required
—
8 years Skill:
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions —
Required
—
8 years Skill:
Customer relations skills —
Required
—
8 years Skill:
Good verbal and written communication skills —
Required
—
8 years Skill:
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) —
Required
—
8 years Apply Now Fields with
*
are required What is your full name? How can we contact you? Where are you located? What is your preferred method of communication? File Upload: (only PDF, DOC, DOCX are accepted)
#J-18808-Ljbffr