Our Values
Our values start with our people. Join a team that values you! Ross, the leading off‑price retail chain, has over 2,200 stores and a strong track record of success and growth. We bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Corporate Footprint and Commitment Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023 Ross generated $20.4 billion in revenue and remains a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.
General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets customers with eye contact, smiles, and friendly “command” presence in a company‑issued vest, while monitoring the Code 50 package inspection policy. Walking the sales floor, the specialist identifies and addresses potential theft indicators and works with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage. The role embraces Ross’s values and protects the “treasure” of our stores.
Essential Functions Maintaining Safe & Secure Environment
Practice safe behaviors and assist store leadership in maintaining a safe environment for associates and customers.
Provide visible “command” presence, greeting customers at entrances and on the sales floor in a company‑issued vest.
Remove clutter and ensure clear egress to emergency exits.
Developing Great Teams & Partnerships
Deliver great customer service by greeting customers, making eye contact, smiling, and answering questions courteously.
Treat all customers and associates with respect.
Demonstrate courtesy, friendliness, and professionalism at all times and recognize associates using company programs.
Participate in internal and external partner activities such as conference calls, district meetings, and associate education.
Perform other duties as assigned to support loss‑prevention initiatives.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the company dress code.
Mitigating Theft & Fraud
Monitor entrances/exits and the sales floor for suspicious behavior.
Gather theft indicators and use internal or external intelligence to impact shortage trends, communicating findings to store and loss‑prevention leadership.
Adhere to company policy for external theft response.
Execute best practices, maximize productivity, and minimize steps and touches while working.
Minimizing Operational Shortage
Increase store awareness of effective processes to minimize shortage.
Train and educate associates on shortage‑reduction initiatives.
Observe and validate proper checkout procedures for customers and associates.
Competencies
Manage work processes.
Business acumen.
Plan, align & prioritize.
Build talent.
Collaborate.
Lead by example.Communicate effectively.
Ensure accountability & execution.
Qualifications & Special Skills Required
High school education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.One year loss‑prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to resolve conflict.
Ability to comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Ability to lift or lower objects more than 25 lbs. from one level to another.
Ability to regularly bend, stoop, or crouch (frequency and duration vary).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None.
DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross complies with all laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Base Pay Range The base pay range for this role is $15.50 – $16.00 per hour.
Benefits Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401(k) (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. Full‑time associates (FT Retail Associate, Area Supervisor, Assistant Store Manager, Store Manager) are eligible for extended benefits including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADD insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days/year after eligibility commences, and 9 personal and company holidays. AS, ASM and SM associates in stores and exempt corporate and buying office roles are also eligible for a bonus based on individual and business performance.
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As Part of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Corporate Footprint and Commitment Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023 Ross generated $20.4 billion in revenue and remains a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.
General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets customers with eye contact, smiles, and friendly “command” presence in a company‑issued vest, while monitoring the Code 50 package inspection policy. Walking the sales floor, the specialist identifies and addresses potential theft indicators and works with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage. The role embraces Ross’s values and protects the “treasure” of our stores.
Essential Functions Maintaining Safe & Secure Environment
Practice safe behaviors and assist store leadership in maintaining a safe environment for associates and customers.
Provide visible “command” presence, greeting customers at entrances and on the sales floor in a company‑issued vest.
Remove clutter and ensure clear egress to emergency exits.
Developing Great Teams & Partnerships
Deliver great customer service by greeting customers, making eye contact, smiling, and answering questions courteously.
Treat all customers and associates with respect.
Demonstrate courtesy, friendliness, and professionalism at all times and recognize associates using company programs.
Participate in internal and external partner activities such as conference calls, district meetings, and associate education.
Perform other duties as assigned to support loss‑prevention initiatives.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the company dress code.
Mitigating Theft & Fraud
Monitor entrances/exits and the sales floor for suspicious behavior.
Gather theft indicators and use internal or external intelligence to impact shortage trends, communicating findings to store and loss‑prevention leadership.
Adhere to company policy for external theft response.
Execute best practices, maximize productivity, and minimize steps and touches while working.
Minimizing Operational Shortage
Increase store awareness of effective processes to minimize shortage.
Train and educate associates on shortage‑reduction initiatives.
Observe and validate proper checkout procedures for customers and associates.
Competencies
Manage work processes.
Business acumen.
Plan, align & prioritize.
Build talent.
Collaborate.
Lead by example.Communicate effectively.
Ensure accountability & execution.
Qualifications & Special Skills Required
High school education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.One year loss‑prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to resolve conflict.
Ability to comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Ability to lift or lower objects more than 25 lbs. from one level to another.
Ability to regularly bend, stoop, or crouch (frequency and duration vary).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None.
DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross complies with all laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Base Pay Range The base pay range for this role is $15.50 – $16.00 per hour.
Benefits Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401(k) (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. Full‑time associates (FT Retail Associate, Area Supervisor, Assistant Store Manager, Store Manager) are eligible for extended benefits including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADD insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days/year after eligibility commences, and 9 personal and company holidays. AS, ASM and SM associates in stores and exempt corporate and buying office roles are also eligible for a bonus based on individual and business performance.
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