Customer Service Representative (Admin Support)
The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. This is an in-person position in Enfield, CT and remote work arrangements are unavailable for this role. Your Role: Answer phone calls and respond to customer requests. Provide customers with service information. Identify, research, and resolve customer issues using computer systems. Follow up on customer inquiries not immediately resolved. Research billing issues. Research on misapplied payments. Transfer customer calls to the appropriate staff. Complete call logs and reports. Sell services and place customer orders on the computer system. Recognize documents and alert supervisor to trends in customer calls. Recommend process improvements. May provide training for newer customer service employees. Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards. Adapts to changing duties, as required, based on business needs Skills: Inbound call, Customer support, call center customer service, customer service oriented, detail, communication and computer skills, Customer service, Call center, data entry, Outlook Top Skills Details: Inbound call, Customer support, call center customer service Additional Skills & Qualifications: Detail oriented Highly organized Able to handle multiple tasks and high-volume calls. Excellent verbal and written communication skills Computer literate Basic reading, writing, and arithmetic skills. Requirements: High School diploma or equivalent 1-3 years related experience. Ability to learn customer service software. Experience in customer service and the refuse industry is preferred. This Position Features: Family Oriented Environment Excellent Benefits and Bonus Potential Job Type & Location: This is a Contract to Hire position based out of Enfield, CT. Pay and Benefits: The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Enfield,CT. Application Deadline: This position is anticipated to close on Feb 28, 2026.
The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. This is an in-person position in Enfield, CT and remote work arrangements are unavailable for this role. Your Role: Answer phone calls and respond to customer requests. Provide customers with service information. Identify, research, and resolve customer issues using computer systems. Follow up on customer inquiries not immediately resolved. Research billing issues. Research on misapplied payments. Transfer customer calls to the appropriate staff. Complete call logs and reports. Sell services and place customer orders on the computer system. Recognize documents and alert supervisor to trends in customer calls. Recommend process improvements. May provide training for newer customer service employees. Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards. Adapts to changing duties, as required, based on business needs Skills: Inbound call, Customer support, call center customer service, customer service oriented, detail, communication and computer skills, Customer service, Call center, data entry, Outlook Top Skills Details: Inbound call, Customer support, call center customer service Additional Skills & Qualifications: Detail oriented Highly organized Able to handle multiple tasks and high-volume calls. Excellent verbal and written communication skills Computer literate Basic reading, writing, and arithmetic skills. Requirements: High School diploma or equivalent 1-3 years related experience. Ability to learn customer service software. Experience in customer service and the refuse industry is preferred. This Position Features: Family Oriented Environment Excellent Benefits and Bonus Potential Job Type & Location: This is a Contract to Hire position based out of Enfield, CT. Pay and Benefits: The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Enfield,CT. Application Deadline: This position is anticipated to close on Feb 28, 2026.