Sr. Sales Support Specialist
Super Micro Computer Spain, S.L., San Jose, California, United States, 95199
Company:
Super Micro Computer
Location:
San Jose, California, United States
Job Summary Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one of our sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, provide product information to customers, and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.
Essential Duties and Responsibilities
Sales account maintenance, providing technical and administrative product information
Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and processing documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Provide backup support for the supervisor and team members
Additional duties per supervisor's request
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role.
Qualifications
AA degree required, Bachelors degree is preferred
8+ years of direct, related sales support experience
Experience in data entry, scheduling production and tracking orders
Possesses strong professional communication skills including phone, written/email and presentation
Experience in customer service and dealing with clients directly, must have problem solving skills
Consistent track record of meeting or exceeding assigned jobs
Must possess strong computer skills with Word and Excel
Organizational skills a must
Salary Range $74,000 - $100,000
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Super Micro Computer
Location:
San Jose, California, United States
Job Summary Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one of our sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, provide product information to customers, and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.
Essential Duties and Responsibilities
Sales account maintenance, providing technical and administrative product information
Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and processing documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Provide backup support for the supervisor and team members
Additional duties per supervisor's request
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role.
Qualifications
AA degree required, Bachelors degree is preferred
8+ years of direct, related sales support experience
Experience in data entry, scheduling production and tracking orders
Possesses strong professional communication skills including phone, written/email and presentation
Experience in customer service and dealing with clients directly, must have problem solving skills
Consistent track record of meeting or exceeding assigned jobs
Must possess strong computer skills with Word and Excel
Organizational skills a must
Salary Range $74,000 - $100,000
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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