Inside Parts Counter Sales Associate Craftsmen Utility Trailer
Craftsmen Utility Trailer, Quincy, Illinois, United States, 62305
Craftsmen Utility Trailers is a full-service semi-trailer dealership headquartered in St. Louis, MO, with branch locations in Sikeston, MO and Davenport, IA. A family-owned business for over four decades, we have been a market leader in the transportation industry. As part of our ongoing growth, we are excited to announce that our new location in Quincy, IL, will be opening soon. With a commitment to expanding our customer base and service offered, we are looking for an individual to join our Quincy Parts team.
REPORTS TO: Parts Manager
PURPOSE OF POSITION: To service customers by phone or in person, identify customer needs and the availability of parts ordered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Help determine and obtain parts for customers as requested by phone or in person, suggest companion requirements and ensure that the customer is exposed to full product line.
Locate and obtain ordered part(s) for customer from inventory.
Provide sales price to customer for each sale in accordance with company price sheet.
Assist outside sales representatives with their orders.
Answer customers questions about products, prices, availability, and product specifications
Process cash and credit transactions.
Set up orders for daily shipment, delivery or pick up.
Maintain inventory for Parts Department.
Daily Cycle counting
Achieve revenue and profit objectives set by Management.
Prepare quote documents with detailed pricing, specs & timeline.
Communicate New Orders within the team for tracking purposes.
Establish Relationships within our Sales & Service Teams.
Continue to acquire knowledge and learn the Trailer and Transportation Industry.
Handle all customer concerns professionally with a focus on a long-term relationship.
Promote all areas of the company: Service, Parts, and Sales.
Reinforce Craftsmen safety standards and assist with our safety programs.
CORE COMPETENCIES:
Big Picture Mindset – ability to understand the entire business.
Business Development – aptitude toward strengthening/growing the parts department.
Strong Communicator – effectively communicate with fellow employees & customers.
Relationship Focused – natural ability to connect with others.
Common Sense– being patient, fair, objective, flexible and logical (balanced).
REQUIRMENTS:
Education – This position requires a High School Diploma or equivalent of
2
years of sales experience within the Transportation Industry; Sales of Trailer Heavy Duty, Medium Duty, Industrial or Automotive Parts
Computer Skills – Familiar with Microsoft products. Ability to operate other office equipment. The ability to efficiently navigate Windows based software. Use of all current technology as a communication and efficiency tool is a must.
Language Skills – Requires the ability to read, write, communicate, and interpret accurately in English. Employee must demonstrate the ability to interact tactfully, positively, and strategically with customers, vendor partners and team members.
Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Physical Demands – Majority of lifting and carrying will, occasionally involve parts up to 75 lbs.
QUAILIFICATIONS/SKILLS:
Excellent Organization Skills with the ability to Multi-Task
Strong Customers Service/Customer Relationship Mindset
Strong Problem-Solving Skills
WORK ENVIRONMENT: The Work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position requires the ability to apply common sense understanding to carry out instructions furnished in writing, oral, schedule or diagram form and the ability to use sound judgment when faced with complex circumstances.
The ability to deal with problems involving several variables in standardized situations is essential, while maintaining a professional, calm manner when negotiating with a difficult customer or employee.
The employee is occasionally required to stand, walk, bend, twist, reach, drive, and climb a ladder. A valid driver’s license will be required to operate Craftsmen vehicles.
Requires the ability to operate a personal computer, smart phone, multi-line phone, calculator, and other basic office equipment.
Craftsmen reserves the right to revise or change job duties and responsibilities as the need arises.
STANDARDS:
Maintain a clean and organized work area.
Adhere to all company policies, procedures, and standards.
Display a professional and positive attitude toward customers and co-workers.
Be trustworthy, confidential, and self-motivated.
Be a strong team player.
Maintain a professional appearance.
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
#J-18808-Ljbffr
REPORTS TO: Parts Manager
PURPOSE OF POSITION: To service customers by phone or in person, identify customer needs and the availability of parts ordered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Help determine and obtain parts for customers as requested by phone or in person, suggest companion requirements and ensure that the customer is exposed to full product line.
Locate and obtain ordered part(s) for customer from inventory.
Provide sales price to customer for each sale in accordance with company price sheet.
Assist outside sales representatives with their orders.
Answer customers questions about products, prices, availability, and product specifications
Process cash and credit transactions.
Set up orders for daily shipment, delivery or pick up.
Maintain inventory for Parts Department.
Daily Cycle counting
Achieve revenue and profit objectives set by Management.
Prepare quote documents with detailed pricing, specs & timeline.
Communicate New Orders within the team for tracking purposes.
Establish Relationships within our Sales & Service Teams.
Continue to acquire knowledge and learn the Trailer and Transportation Industry.
Handle all customer concerns professionally with a focus on a long-term relationship.
Promote all areas of the company: Service, Parts, and Sales.
Reinforce Craftsmen safety standards and assist with our safety programs.
CORE COMPETENCIES:
Big Picture Mindset – ability to understand the entire business.
Business Development – aptitude toward strengthening/growing the parts department.
Strong Communicator – effectively communicate with fellow employees & customers.
Relationship Focused – natural ability to connect with others.
Common Sense– being patient, fair, objective, flexible and logical (balanced).
REQUIRMENTS:
Education – This position requires a High School Diploma or equivalent of
2
years of sales experience within the Transportation Industry; Sales of Trailer Heavy Duty, Medium Duty, Industrial or Automotive Parts
Computer Skills – Familiar with Microsoft products. Ability to operate other office equipment. The ability to efficiently navigate Windows based software. Use of all current technology as a communication and efficiency tool is a must.
Language Skills – Requires the ability to read, write, communicate, and interpret accurately in English. Employee must demonstrate the ability to interact tactfully, positively, and strategically with customers, vendor partners and team members.
Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Physical Demands – Majority of lifting and carrying will, occasionally involve parts up to 75 lbs.
QUAILIFICATIONS/SKILLS:
Excellent Organization Skills with the ability to Multi-Task
Strong Customers Service/Customer Relationship Mindset
Strong Problem-Solving Skills
WORK ENVIRONMENT: The Work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position requires the ability to apply common sense understanding to carry out instructions furnished in writing, oral, schedule or diagram form and the ability to use sound judgment when faced with complex circumstances.
The ability to deal with problems involving several variables in standardized situations is essential, while maintaining a professional, calm manner when negotiating with a difficult customer or employee.
The employee is occasionally required to stand, walk, bend, twist, reach, drive, and climb a ladder. A valid driver’s license will be required to operate Craftsmen vehicles.
Requires the ability to operate a personal computer, smart phone, multi-line phone, calculator, and other basic office equipment.
Craftsmen reserves the right to revise or change job duties and responsibilities as the need arises.
STANDARDS:
Maintain a clean and organized work area.
Adhere to all company policies, procedures, and standards.
Display a professional and positive attitude toward customers and co-workers.
Be trustworthy, confidential, and self-motivated.
Be a strong team player.
Maintain a professional appearance.
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
#J-18808-Ljbffr