Fulfillment Associate, Document Management
Wolters Kluwer N.V., Latham, New York, United States
Fulfillment Associate, Document Management page is loaded## Fulfillment Associate, Document Managementremote type:
On-sitelocations:
USA - Colonie, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0054681As a **Fulfillment Associate, Document Management** for Wolters Kluwer’s CT Corporation, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives.You will report to the Manager, Fulfillment and work from our local office in Colonie, NY. We offer an 8:30am-5:00pm M-F schedule, full benefits, matching 401k, generous PTO and a great career opportunity!**Responsibilities:*** Fulfill orders for internal and external customers by scanning and processing documents.* Assists Process Servers in the completion of service for CT’s Registered Agent function.* Research legal documents.* Resolve or escalate issues.* Follow requests through to completion.* Communicate progress to customers and our teams.* Navigate quickly between multiple processing systems and databases.* Contribute to customer satisfaction and organizational success.* Participate in process improvement programs, best practices, and occasional special projects.* Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.**Qualifications:**Education:* High School diploma or equivalent. Prefer some college.Experience:* 1+ years customer service experience. Prefer experience in retail, hospitality, or office environment.* Good typing skills (30 wpm.).* #LI-Onsite* Experience with ERP systems and databases preferred.**Skills:*** Order Entry Systems: Proficiency in using order entry software.* Attention to Detail: Ability to maintain accuracy in order processing.* Customer Service: Basic understanding of customer service principles.* Communication: Effective verbal and written communication skills.* Time Management: Ability to manage time and prioritize tasks.* Team Collaboration: Willingness to work collaboratively with team members.* Documentation: Ability to maintain and organize operational documents.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$25,200.00 - $42,300.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.**Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr
On-sitelocations:
USA - Colonie, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0054681As a **Fulfillment Associate, Document Management** for Wolters Kluwer’s CT Corporation, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives.You will report to the Manager, Fulfillment and work from our local office in Colonie, NY. We offer an 8:30am-5:00pm M-F schedule, full benefits, matching 401k, generous PTO and a great career opportunity!**Responsibilities:*** Fulfill orders for internal and external customers by scanning and processing documents.* Assists Process Servers in the completion of service for CT’s Registered Agent function.* Research legal documents.* Resolve or escalate issues.* Follow requests through to completion.* Communicate progress to customers and our teams.* Navigate quickly between multiple processing systems and databases.* Contribute to customer satisfaction and organizational success.* Participate in process improvement programs, best practices, and occasional special projects.* Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.**Qualifications:**Education:* High School diploma or equivalent. Prefer some college.Experience:* 1+ years customer service experience. Prefer experience in retail, hospitality, or office environment.* Good typing skills (30 wpm.).* #LI-Onsite* Experience with ERP systems and databases preferred.**Skills:*** Order Entry Systems: Proficiency in using order entry software.* Attention to Detail: Ability to maintain accuracy in order processing.* Customer Service: Basic understanding of customer service principles.* Communication: Effective verbal and written communication skills.* Time Management: Ability to manage time and prioritize tasks.* Team Collaboration: Willingness to work collaboratively with team members.* Documentation: Ability to maintain and organize operational documents.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$25,200.00 - $42,300.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.**Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr