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Service Desk Analyst

LeadStack Inc., Folsom, CA, US, 95630

Salary max: $16.00

Duration: Full Time

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Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title: Service Desk Analyst

Location: El Dorado Hills, CA Local Candidates Only

Duration: 3+ Months

Pay Rate: $2627/hr on W2

Job Description

At the IT Service Desk, we deliver customer excellence-focused support to end users by leveraging cutting-edge technology, IT Service Management products, and self-service/automated solutions.

Key Responsibilities

  • Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users.
  • Deliver end-user support and general training (via telephone or chat) on various software packages and in-house developed software.
  • Provide ticket status updates and metric reports to management.
  • Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support.
  • Meet increased production standards and CSAT goals.
  • Assist with knowledge article creation.
  • Serve as SME for critical business functions/services.
  • Other duties as assigned.

Required Qualifications

  • Bachelor's degree or equivalent experience.
  • At least 1 year of prior Service Desk experience.

Required Skills (Top 3 Non-Negotiables)

  • High-quality customer service skills (empathy, probing questions, I can attitude).
  • Office 365 troubleshooting.
  • Virtual Desktop Infrastructure (VDI) troubleshooting.
  • Remote Desktop troubleshooting.
  • Microsoft Azure experience.

Preferred Skills

  • 12 years of Help Desk experience.
  • Active Directory experience.
  • Microsoft Exchange experience.

know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/

Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com