Customer Service Representative- Customs Brokerage

Customer Service Representative- Customs Brokerage

Position Schedule: Monday Friday 7:30AM 4:30 PM

Major Duties and Responsibilities

• A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
• Ensure a smooth and timely customs process flow for all customs related activities
• Daily execution of workflow and department metrics
• Transfer declaration information from commercial documents, or other sources into our customs entry system
• Accurate and timely data entry to allow for the build of a complete US Customs declaration
• Build and maintain strong relationships with the customers and government organizations
• Ensure compliance to regulations at all times, both internal and external
• Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
• Understand customer expectation to ensure all the elements of the SOP and KPI's are met
• Identify and manage exceptions while also identifying opportunities for continuous improvement
• Effectively manage and organize emails for timely follow up

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal.
• Must have the ability to work overtime in support of the department's needs
• Must be able to commute to the city of Jurupa or Torrance, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in an office environment

Desired Qualifications

• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
• Understanding of transportation and US Customs documentation is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Sense of urgency and works well under pressure
• Immense attention to detail
• Team player mentality
• Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)

Reporting Structure

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

The wage for this position is $19.00-$28.00 per hour. All your information will be kept confidential according to EEO guidelines.