Medical Customer Service Representative (Onsite) - Sartell

Medical Customer Service Representative (Onsite) - Sartell

Job Category: Non Exempt

Requisition Number: EBOSA002967

Full-Time

On-site

Meduit - Sartell

250 14th Ave E

Sartell, MN 56377, USA

Pay or shift range: $17 to $19 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Job Details

Description

About Us:

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About the Role:

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative

Schedule: 8am to 5pm Central Time Zone, Monday Friday

Location: Onsite - 200 14th Ave E, Sartell, MN 56377

Paid Training: 3 weeks

Compensation: $17 - $19 per hour base + performance incentives

Key Responsibilities:

Helping patients understand financial responsibility in a helpful and non-threatening manner

Taking inbound and making outbound calls to patients regarding outstanding balances

Meeting or exceeding established metric goals

Following established procedures to resolve patient account balances:

Identifying consumer payment plans

Utilizing call scripts provided

Setting up consumer payments over the phone

Documenting all conversations electronically on company and/or client systems

Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable

Providing information to Client Services as needed

Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies:

Compassion

Communication

Problem-solving

Teamwork

Time management and sound decision-making skills

Required Qualifications:

1 year of previous call center experience (In-office or Remote)

High School Diploma/GED

Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Preferred Qualifications:

Experience in a fast-paced environment

Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA

Experience with medical billing/claims processing

Experience providing excellent customer service in a variety of situations, including those that escalate

Employment eligibility:

Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

What We Offer:

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long-term disability

Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.