The Leasing Consultant is responsible for professionally achieving high occupancy and resident retention goals by creating positive relationships with prospective and current residents, clients, and vendors. The Leasing Consultant is also directly responsible for all sales related functions, which include but are not limited to, the marketing, leasing, content creation, and listing of apartment homes.
Marketing
Maintain a detailed understanding of market trends, competitor rents, and product positioning
Use Yardi CRM, Rent Café, and Yardi Voyager property software to track apartment availability and create and review website content ensuring that accurate photos, descriptions and amenities are reflected
Monitor and maintain listings on external marketing sources
Partner and engage with internal showing agent and external brokers to showcase available apartments
Walk vacant apartment and show units to ensure they meet the Company’s standards for prospect touring
Sales
Respond to prospect inquiries timely via the CRM platform to incentivize prospects to tour the property
Warmly greet visitors, prospective renters, and current residents
Provide potential renters with information about the community, available units and amenities
Conduct apartment tours and complete ongoing follow up until a prospect leases or ends their search.
Assist current residents with transfers on site as needed
Administrative
Record all telephone, tour and prospect traffic in CRM according to company policy
Complete competitive market surveys biweekly
Compile and complete sales report weekly for review by Revenue Manager and Head of Leasing
Process and complete rental applications inclusive of screening and employment/rental verifications
Prepare and complete an apartment lease agreement ensuring all pertinent documents are signed and completed prior to move in.
Assist with lease renewal pre calls and renewal conversations
Customer Service
Build rapport with current residents and provide a high level of customer service
Ensure property curb appeal is maintained at a high standard at all times
Assist with the planning and execution of resident events quarterly
Ensure resident concerns are addressed timely and follow-up is documented
Qualifications
Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality)
Ability to read, write and communicate effectively to comprehend and complete documents, lease agreements, and communicate effectively with residents
Ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects, and closing)
Work Schedule: This position entails a regular work schedule from 9am-6pm, Tuesday through Saturday
Mathematical skills to calculate prorated rents, deposits, etc.
Proficiency in using property management software(s), as well as Microsoft Office in order to complete required reports, create marketing flyers, etc.
Basic knowledge of Fair Housing Laws
Preferred
Associates or Bachelor’s Degree
1 year experience in a property management or sales role.
Fair Housing training.
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Marketing
Maintain a detailed understanding of market trends, competitor rents, and product positioning
Use Yardi CRM, Rent Café, and Yardi Voyager property software to track apartment availability and create and review website content ensuring that accurate photos, descriptions and amenities are reflected
Monitor and maintain listings on external marketing sources
Partner and engage with internal showing agent and external brokers to showcase available apartments
Walk vacant apartment and show units to ensure they meet the Company’s standards for prospect touring
Sales
Respond to prospect inquiries timely via the CRM platform to incentivize prospects to tour the property
Warmly greet visitors, prospective renters, and current residents
Provide potential renters with information about the community, available units and amenities
Conduct apartment tours and complete ongoing follow up until a prospect leases or ends their search.
Assist current residents with transfers on site as needed
Administrative
Record all telephone, tour and prospect traffic in CRM according to company policy
Complete competitive market surveys biweekly
Compile and complete sales report weekly for review by Revenue Manager and Head of Leasing
Process and complete rental applications inclusive of screening and employment/rental verifications
Prepare and complete an apartment lease agreement ensuring all pertinent documents are signed and completed prior to move in.
Assist with lease renewal pre calls and renewal conversations
Customer Service
Build rapport with current residents and provide a high level of customer service
Ensure property curb appeal is maintained at a high standard at all times
Assist with the planning and execution of resident events quarterly
Ensure resident concerns are addressed timely and follow-up is documented
Qualifications
Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality)
Ability to read, write and communicate effectively to comprehend and complete documents, lease agreements, and communicate effectively with residents
Ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects, and closing)
Work Schedule: This position entails a regular work schedule from 9am-6pm, Tuesday through Saturday
Mathematical skills to calculate prorated rents, deposits, etc.
Proficiency in using property management software(s), as well as Microsoft Office in order to complete required reports, create marketing flyers, etc.
Basic knowledge of Fair Housing Laws
Preferred
Associates or Bachelor’s Degree
1 year experience in a property management or sales role.
Fair Housing training.
#J-18808-Ljbffr