Position Summary
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, recruiting, hiring, scheduling, coaching, evaluating associates. Maintains facility safety by conducting safety sweeps, following forklift spotting and hazardous material procedures, reporting unsafe situations to management. Supports the Sam’s Club e‑commerce plan by overseeing operations of e‑commerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, resolving complaints, identifying trends, and working with management to implement solutions. Supervises associates supporting e‑commerce programs, assigns duties, provides feedback, ensures coverage at the pickup location. Executes the Sam’s Club Pickup plan, updates operations with key performance indicators, audits customer orders, ensures equipment readiness, evaluates CPU performance, trains associates, and uses metrics to improve efficacy. Supports projects to improve CPU efficiencies, models picking and loading practices, implements process improvement projects, communicates to ensure proper staffing. Provides member service by acknowledging members, identifying needs, providing guidance on self‑service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services. Maintains sales floor and merchandise presentation per company policies, handles claims and returns, zones, stocks, organizes displays, removes damaged goods, signs and prices merchandise, identifies shrink and damages, secures fragile and high‑shrink merchandise. Oversees picking and staging of pickup orders, develops and implements processes, collaborates with managers and partners, monitors progress, addresses improvement opportunities, promotes compliance with ethics, uses Old Door Policy, leads teams, shares resources, determines priorities, coordinates work assignments, models change adaptation, embraces differences, builds trust, mentors, upholds integrity, models Walmart values, supports regulatory compliance, acts self‑less, serves customers and members, balances short‑ and long‑term priorities, delivers results, drives continuous improvement, embraces new technologies, and supports others through change.
At Sam’s Club We offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
The hourly wage range for this position is $21.00 to $29.00*
The actual hourly rate will equal or exceed the minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Must be 18 years of age or older.
Must successfully complete all required trainings and assessments within the prescribed time period if hired.
Preferred Qualifications None listed.
Primary Location 1300 E Mall Dr, Holland, OH 43528-8467, United States of America
Drug‑Free Workplace Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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At Sam’s Club We offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
The hourly wage range for this position is $21.00 to $29.00*
The actual hourly rate will equal or exceed the minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Must be 18 years of age or older.
Must successfully complete all required trainings and assessments within the prescribed time period if hired.
Preferred Qualifications None listed.
Primary Location 1300 E Mall Dr, Holland, OH 43528-8467, United States of America
Drug‑Free Workplace Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr