Residential Electrician
Sila Services, LLC, King Of Prussia, Pennsylvania, United States, 19406
At
Sila,
we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. As recognized leaders for all things plumbing, heating and cooling, and electrical for southeastern, PA, we've grown by providing a best-in-class workplace for our employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking experienced
Electricians
to join our team.
Are you looking for
stability, growth and development opportunities, and a compensation package that rewards you for your hard work and success ? Come join the Sila team and realize what it is like to be a part of a company that also works for
YOU !
Come grow with us!
In exchange for your skillset and commitment, we offer:
Company vehicle, gas card, cell phone, and tablet
401(k) with Company Match
High-quality, Affordable Medical, Dental, and Vision Insurance
Health Savings Account with company contributions
Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
Paid Holidays
Paid Time Off (PTO)
Parental Leave
Tuition reimbursement
Special deals/Discounts on a variety of services and entertainment
Tool account
Safety shoe reimbursement
Family & friends discounts on services
Yearly Performance Reviews
Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.
Responsibilities:
Troubleshoot, diagnose, install and repair electrical components in a residential environment
Provide excellent customer service
Maintain proper stock, parts, tools, and safety equipment in the vehicle
Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
Obtain customer authorization/signature for payment (or financing) at the completion of the job
Meeting predetermined targets and sales goals
Assist customers in evaluating repair vs. replace options
Assist in generating and scheduling replacement consultations (as indicated)
Meet or exceed performance minimum standards
Residential Electrician Success Metrics:
Customer Satisfaction: Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly
First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call
Response Time: Respond to service requests within Sila's defined time frame. Timely response ensures customer satisfaction and loyalty
Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs
Service Agreement Enrollment: Successfully enroll customers in Sila's service agreements when applicable, promoting long-term customer relationships and recurring revenue
Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues
Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices
Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period
Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success
Professionalism and Communication: Uphold professionalism in all interactions with customers and team members
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule
Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance
Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing
Additional KPI's as assigned by your manager
Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Hourly wage plus lucrative commissions and bonuses
#J-18808-Ljbffr
Sila,
we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. As recognized leaders for all things plumbing, heating and cooling, and electrical for southeastern, PA, we've grown by providing a best-in-class workplace for our employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking experienced
Electricians
to join our team.
Are you looking for
stability, growth and development opportunities, and a compensation package that rewards you for your hard work and success ? Come join the Sila team and realize what it is like to be a part of a company that also works for
YOU !
Come grow with us!
In exchange for your skillset and commitment, we offer:
Company vehicle, gas card, cell phone, and tablet
401(k) with Company Match
High-quality, Affordable Medical, Dental, and Vision Insurance
Health Savings Account with company contributions
Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
Paid Holidays
Paid Time Off (PTO)
Parental Leave
Tuition reimbursement
Special deals/Discounts on a variety of services and entertainment
Tool account
Safety shoe reimbursement
Family & friends discounts on services
Yearly Performance Reviews
Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.
Responsibilities:
Troubleshoot, diagnose, install and repair electrical components in a residential environment
Provide excellent customer service
Maintain proper stock, parts, tools, and safety equipment in the vehicle
Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
Obtain customer authorization/signature for payment (or financing) at the completion of the job
Meeting predetermined targets and sales goals
Assist customers in evaluating repair vs. replace options
Assist in generating and scheduling replacement consultations (as indicated)
Meet or exceed performance minimum standards
Residential Electrician Success Metrics:
Customer Satisfaction: Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly
First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call
Response Time: Respond to service requests within Sila's defined time frame. Timely response ensures customer satisfaction and loyalty
Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs
Service Agreement Enrollment: Successfully enroll customers in Sila's service agreements when applicable, promoting long-term customer relationships and recurring revenue
Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues
Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices
Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period
Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success
Professionalism and Communication: Uphold professionalism in all interactions with customers and team members
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule
Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance
Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing
Additional KPI's as assigned by your manager
Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Hourly wage plus lucrative commissions and bonuses
#J-18808-Ljbffr