Atlantic Region CBO – Senior Charity and Agency Specialist
Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.
We are seeking a dynamic and talented Senior Charity and Agency Specialist to work with the Agency Team Lead and Manager to coordinate the vendor activities of the Vendor Management team.
Key Responsibilities
Demonstrates and applies knowledge of Federal guidelines as they relate to Medicare Bad Debt and Charity process.
Participate in conference calls/meetings and build relationships with vendor liaisons.
Direct problems with accounts or identify agency trends as needed and report to the appropriate Agency Team Lead and Manager.
Organize and facilitate processing of all vendor/agency requests and worklists within the department, and the Medicare Bad Debt and Charity accounts.
Review worklists to ensure timely completion; review documentation from patients applying for financial assistance.
Contact patients for additional information if needed for eligibility review.
Use all applicable websites in addition to financial information received from patients to determine if patient meets hospital-defined financial assistance guidelines; review, process and analyze reports related to the monitoring and flow of patient accounts currently outsourced.
Perform other duties as assigned.
About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has a strong track record of achievement and performance. With annual revenues of $15.8 billion in 2024, UHS is a Fortune 500 company and continues to grow through its subsidiaries, operating acute care hospitals, behavioral health facilities, outpatient facilities, and more across the U.S., Washington D.C., Puerto Rico and the United Kingdom.
Qualifications
High school diploma or equivalent and 1–3 years of healthcare experience preferred.
Strong Microsoft Office skills (Excel, Word, Outlook). Customer‑focused, detail oriented, able to multi‑task, with excellent written and oral communication skills.
Familiarity with healthcare business office processes and 1–3 years experience preferred.
Understanding of payer claims processing philosophies and the ability to coordinate with vendor liaisons to assure timely resolution of patient accounts; knowledge of charity and Medicare bad debt guidelines, bankruptcies, subpoenas, and affidavits.
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. No recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job‑related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement and verify job opportunities on legitimate UHS career websites.
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We are seeking a dynamic and talented Senior Charity and Agency Specialist to work with the Agency Team Lead and Manager to coordinate the vendor activities of the Vendor Management team.
Key Responsibilities
Demonstrates and applies knowledge of Federal guidelines as they relate to Medicare Bad Debt and Charity process.
Participate in conference calls/meetings and build relationships with vendor liaisons.
Direct problems with accounts or identify agency trends as needed and report to the appropriate Agency Team Lead and Manager.
Organize and facilitate processing of all vendor/agency requests and worklists within the department, and the Medicare Bad Debt and Charity accounts.
Review worklists to ensure timely completion; review documentation from patients applying for financial assistance.
Contact patients for additional information if needed for eligibility review.
Use all applicable websites in addition to financial information received from patients to determine if patient meets hospital-defined financial assistance guidelines; review, process and analyze reports related to the monitoring and flow of patient accounts currently outsourced.
Perform other duties as assigned.
About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has a strong track record of achievement and performance. With annual revenues of $15.8 billion in 2024, UHS is a Fortune 500 company and continues to grow through its subsidiaries, operating acute care hospitals, behavioral health facilities, outpatient facilities, and more across the U.S., Washington D.C., Puerto Rico and the United Kingdom.
Qualifications
High school diploma or equivalent and 1–3 years of healthcare experience preferred.
Strong Microsoft Office skills (Excel, Word, Outlook). Customer‑focused, detail oriented, able to multi‑task, with excellent written and oral communication skills.
Familiarity with healthcare business office processes and 1–3 years experience preferred.
Understanding of payer claims processing philosophies and the ability to coordinate with vendor liaisons to assure timely resolution of patient accounts; knowledge of charity and Medicare bad debt guidelines, bankruptcies, subpoenas, and affidavits.
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. No recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job‑related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement and verify job opportunities on legitimate UHS career websites.
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