Overview
Job Title: Service Writer Location: Yuma Job Type: Full-time Salary Range: $18 to $25 an hour depending on experience About Sonsray
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here?
Medical coverage (PPO + HSA options) Dental, Vision, and Life insurance provided at no cost 401K with competitive employer contributions 80 hours of annual vacation, increasing with years of service Uniforms provided annually Annual boot voucher of $125.00 One full paid day off annually for community volunteer work Birthday meal provided by Sonsray Privately owned and operated, with decisions made based on core values rather than corporate directives Annual Holiday Party, including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open-door policy, fostering a collaborative environment with active owner and management involvement Responsibilities
Verify warranty and service contract coverage by reviewing records and explaining provisions and exclusions to customers Develop estimates by calculating costs for materials, supplies, and labor, including customer payments and deductibles Prepare repair orders (RO) by documenting symptoms, problems, causes, required repairs, and services; obtain customer approval and enter information into the service database Maintain customer confidence by clearly explaining estimates, repair timelines, and expected return dates Provide regular updates to customers on their equipment repair status (daily or weekly as needed) Grow the service department by cultivating new business through cold calling, upselling, and promoting specials Maintain detailed unit records, including problems identified and corrective actions taken Participate in ongoing professional development, including manufacturer training and industry courses Support the organization’s reputation by taking ownership of customer requests and finding opportunities to add value Perform other related duties as assigned by management in alignment with dealership objectives Qualifications
Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving Previous experience in a service writer, service advisor, or similar customer-facing role preferred Basic mechanical knowledge is a plus Bilingual in Spanish is a plus Excellent verbal and written communication skills, with the ability to explain technical information clearly Basic computer proficiency and experience using service database systems Ability to handle multiple priorities in a fast-paced environment Commitment to ongoing learning and professional development Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830
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Job Title: Service Writer Location: Yuma Job Type: Full-time Salary Range: $18 to $25 an hour depending on experience About Sonsray
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here?
Medical coverage (PPO + HSA options) Dental, Vision, and Life insurance provided at no cost 401K with competitive employer contributions 80 hours of annual vacation, increasing with years of service Uniforms provided annually Annual boot voucher of $125.00 One full paid day off annually for community volunteer work Birthday meal provided by Sonsray Privately owned and operated, with decisions made based on core values rather than corporate directives Annual Holiday Party, including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open-door policy, fostering a collaborative environment with active owner and management involvement Responsibilities
Verify warranty and service contract coverage by reviewing records and explaining provisions and exclusions to customers Develop estimates by calculating costs for materials, supplies, and labor, including customer payments and deductibles Prepare repair orders (RO) by documenting symptoms, problems, causes, required repairs, and services; obtain customer approval and enter information into the service database Maintain customer confidence by clearly explaining estimates, repair timelines, and expected return dates Provide regular updates to customers on their equipment repair status (daily or weekly as needed) Grow the service department by cultivating new business through cold calling, upselling, and promoting specials Maintain detailed unit records, including problems identified and corrective actions taken Participate in ongoing professional development, including manufacturer training and industry courses Support the organization’s reputation by taking ownership of customer requests and finding opportunities to add value Perform other related duties as assigned by management in alignment with dealership objectives Qualifications
Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving Previous experience in a service writer, service advisor, or similar customer-facing role preferred Basic mechanical knowledge is a plus Bilingual in Spanish is a plus Excellent verbal and written communication skills, with the ability to explain technical information clearly Basic computer proficiency and experience using service database systems Ability to handle multiple priorities in a fast-paced environment Commitment to ongoing learning and professional development Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830
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