Overview
Be part of an amazing story. Macy's is more than just a store. We are a story about innovations, traditions, hospitality, and customer care. This role supports a safe and welcoming environment and reinforces our commitment to service-driven shopping. Job Overview As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador, maintaining strong situational awareness, responding calmly to incidents, and working in partnership with store teams to ensure a seamless, secure, and service-driven shopping experience. This entry level role goes beyond traditional security — it’s about presence with purpose. Whether you are a visual deterrent to potential theft, supporting team safety, assisting during emergencies, or greeting customers with a warm welcome, you help create an atmosphere where people feel comfortable, confident, and cared for.
How our Asset Protection Officers spend their day...
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello. Before they get started, they review updates and department information so they are fully informed and ready to engage with confidence.
On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating a friendly customer experience.
We believe service starts with each other — supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
Excellence is a journey — we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.
Note: Some schedule details are provided for reference; hours may vary by business needs and eligibility for benefits.
Who You Are and What You Will Do
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior.
Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
Conduct operational audits and complete assigned Asset Protection tasks as directed.
Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
Provide testimony in both criminal and civil legal proceedings as needed.
Respond to medical situations and facilitate basic first aid for customers and colleagues.
Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
Comfortable with technology and two-way communication devices.
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for extended periods; lifting at least 30 lbs; stooping, kneeling, crouching, climbing ladders, reaching (including above eye level).
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash register operations.
What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, opportunities for continuous learning and leadership development, and community involvement through Colleague Resource Groups and volunteer opportunities.
Some additional benefits include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy's! Whether you help a customer find the perfect gift, streamline operations in a distribution center, enhance our online shopping experience, buy fashion merchandise, or work on the Thanksgiving Day Parade, Macy's offers unique opportunities to be part of memorable moments in people’s lives.
Join us and help write the next chapter in our story — Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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#J-18808-Ljbffr
Be part of an amazing story. Macy's is more than just a store. We are a story about innovations, traditions, hospitality, and customer care. This role supports a safe and welcoming environment and reinforces our commitment to service-driven shopping. Job Overview As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador, maintaining strong situational awareness, responding calmly to incidents, and working in partnership with store teams to ensure a seamless, secure, and service-driven shopping experience. This entry level role goes beyond traditional security — it’s about presence with purpose. Whether you are a visual deterrent to potential theft, supporting team safety, assisting during emergencies, or greeting customers with a warm welcome, you help create an atmosphere where people feel comfortable, confident, and cared for.
How our Asset Protection Officers spend their day...
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello. Before they get started, they review updates and department information so they are fully informed and ready to engage with confidence.
On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating a friendly customer experience.
We believe service starts with each other — supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
Excellence is a journey — we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.
Note: Some schedule details are provided for reference; hours may vary by business needs and eligibility for benefits.
Who You Are and What You Will Do
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior.
Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
Conduct operational audits and complete assigned Asset Protection tasks as directed.
Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
Provide testimony in both criminal and civil legal proceedings as needed.
Respond to medical situations and facilitate basic first aid for customers and colleagues.
Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
Comfortable with technology and two-way communication devices.
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for extended periods; lifting at least 30 lbs; stooping, kneeling, crouching, climbing ladders, reaching (including above eye level).
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash register operations.
What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, opportunities for continuous learning and leadership development, and community involvement through Colleague Resource Groups and volunteer opportunities.
Some additional benefits include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy's! Whether you help a customer find the perfect gift, streamline operations in a distribution center, enhance our online shopping experience, buy fashion merchandise, or work on the Thanksgiving Day Parade, Macy's offers unique opportunities to be part of memorable moments in people’s lives.
Join us and help write the next chapter in our story — Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
#J-18808-Ljbffr