Hospitality Specialist --Laurel Point Resort
Capital Vacations, Gatlinburg, Tennessee, United States, 37738
Opportunity for Career Advancement
We offer a fast-paced, growth‑oriented environment where you can advance your career.
Benefits
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company‑paid life insurance and long‑term disability
401(k) retirement plan
Travel perks to resort locations
Company Perks Program
About the Role We are seeking a highly motivated and customer‑focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring an exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
Key Responsibilities
Efficient and courteous operations of the front desk.
Check guests in/out, collect balances, post room charges, make reservations, process room moves, and address stay‑over requests to ensure guest satisfaction. Manage online travel agent inquiries, run reports and correct errors before check‑in, prepare daily night audit, and respond to online reviews.
Answer and transfer calls from the switchboard using proper telephone etiquette; provide information on local restaurants and attractions.
Make courtesy and follow‑up calls for all guest issues; send confirmation letters to owners/guests and notify owners of villa rental status.
Coordinate with all departments to ensure a smooth response to guest requests.
Process all incoming revenue from all departments daily: open/close credit card machines, run cashier audit reports, balance cash drawer, process advance deposits, collect money, and post transactions from other departments. Perform daily post office and banking runs.
Perform any inventory management changes directed by the supervisor or manager.
Prepare check‑in packets for the upcoming week and order office supplies as needed.
Enter maintenance and service requests in SPI promptly; block RCI points for unpaid accounts; manage RCI banking, membership changes, and cancellations.
All other duties as assigned.
Qualifications
High School Diploma/GED preferred.
Prior experience in a hospitality or customer service role preferred.
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
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Benefits
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company‑paid life insurance and long‑term disability
401(k) retirement plan
Travel perks to resort locations
Company Perks Program
About the Role We are seeking a highly motivated and customer‑focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring an exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
Key Responsibilities
Efficient and courteous operations of the front desk.
Check guests in/out, collect balances, post room charges, make reservations, process room moves, and address stay‑over requests to ensure guest satisfaction. Manage online travel agent inquiries, run reports and correct errors before check‑in, prepare daily night audit, and respond to online reviews.
Answer and transfer calls from the switchboard using proper telephone etiquette; provide information on local restaurants and attractions.
Make courtesy and follow‑up calls for all guest issues; send confirmation letters to owners/guests and notify owners of villa rental status.
Coordinate with all departments to ensure a smooth response to guest requests.
Process all incoming revenue from all departments daily: open/close credit card machines, run cashier audit reports, balance cash drawer, process advance deposits, collect money, and post transactions from other departments. Perform daily post office and banking runs.
Perform any inventory management changes directed by the supervisor or manager.
Prepare check‑in packets for the upcoming week and order office supplies as needed.
Enter maintenance and service requests in SPI promptly; block RCI points for unpaid accounts; manage RCI banking, membership changes, and cancellations.
All other duties as assigned.
Qualifications
High School Diploma/GED preferred.
Prior experience in a hospitality or customer service role preferred.
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
#J-18808-Ljbffr