At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here. As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
ABOUT THE JOB: The Salesforce Technical Specialist will work with the Willscot IT and functional teams to develop and implement functionality and enhancements primarily focused on customer applications within the Sales and Service Cloud business processes. The ideal candidate will work closely with the Business Analysts to understand the business requirements in order to develop and document the required technical design deliverables. The specialist will be responsible for defining the implementation approach for the development team as well as ensuring that the technical specifications are well documented, planned, and tested. The analyst will assess and perform risk and impact analysis so they may incorporate them into their functional requirements or user stories to enable the development team to implement the correct solution.
WHAT YOU'LL BE DOING:
Ability to develop/Configure automation processes (Flows, Approval Process, Workflows, Process Builder)
Clearly understand the business use cases and requirements to document the technical solution
Collaborate with the Business Analysts to document requests for enhancements and defects
Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary
Conduct qualitative and robust QA testing and validation within the defined scope of the request or project
Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team
Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process
Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes
Assist the implementation team with grooming the backlog enhancement list
Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications
Improve skills in Force.com products by completing Salesforce trailhead trails
Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership
Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies
Keep up to date with the new system releases and new features
Perform other duties and responsibilities as assigned
Technology:
Computer, telephone, and electronic office equipment
Salesforce.com – Sales Cloud, Service Cloud, Field Service Lightning
MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools
EDUCATION AND QUALIFICATIONS:
Salesforce.com or other relevant certification preferred (ADM 201, Certified Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant)
Systems analyst experience required
Working knowledge of Apex, Triggers, Visual Force, and Lighting Components
5+ years of Salesforce experience
Strong expertise in Sales Cloud and Service Cloud
Working knowledge of SFDC and SAP integration preferred but not required
5+ years in an Applications Development environment
Excellent problem-solving skills
Experience with Visio, Power Point, Excel, Office 365, and MS Word
Strong understanding of the Agile – Scrum Framework
Excellent verbal and written communication skills
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, and physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
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ABOUT THE JOB: The Salesforce Technical Specialist will work with the Willscot IT and functional teams to develop and implement functionality and enhancements primarily focused on customer applications within the Sales and Service Cloud business processes. The ideal candidate will work closely with the Business Analysts to understand the business requirements in order to develop and document the required technical design deliverables. The specialist will be responsible for defining the implementation approach for the development team as well as ensuring that the technical specifications are well documented, planned, and tested. The analyst will assess and perform risk and impact analysis so they may incorporate them into their functional requirements or user stories to enable the development team to implement the correct solution.
WHAT YOU'LL BE DOING:
Ability to develop/Configure automation processes (Flows, Approval Process, Workflows, Process Builder)
Clearly understand the business use cases and requirements to document the technical solution
Collaborate with the Business Analysts to document requests for enhancements and defects
Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary
Conduct qualitative and robust QA testing and validation within the defined scope of the request or project
Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team
Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process
Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes
Assist the implementation team with grooming the backlog enhancement list
Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications
Improve skills in Force.com products by completing Salesforce trailhead trails
Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership
Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies
Keep up to date with the new system releases and new features
Perform other duties and responsibilities as assigned
Technology:
Computer, telephone, and electronic office equipment
Salesforce.com – Sales Cloud, Service Cloud, Field Service Lightning
MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools
EDUCATION AND QUALIFICATIONS:
Salesforce.com or other relevant certification preferred (ADM 201, Certified Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant)
Systems analyst experience required
Working knowledge of Apex, Triggers, Visual Force, and Lighting Components
5+ years of Salesforce experience
Strong expertise in Sales Cloud and Service Cloud
Working knowledge of SFDC and SAP integration preferred but not required
5+ years in an Applications Development environment
Excellent problem-solving skills
Experience with Visio, Power Point, Excel, Office 365, and MS Word
Strong understanding of the Agile – Scrum Framework
Excellent verbal and written communication skills
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, and physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
#J-18808-Ljbffr