Regional Director of Quality and Education - Hospice RN
StoryPoint Group, Milford, Michigan, United States
Regional Director of Quality and Education - Hospice RN
Position Summary
The Regional Director of Quality & Education position provides strategic and operational leadership for hospice quality, education, and performance improvement across an assigned multi-branch region. This role is accountable for ensuring consistent execution of enterprise‑aligned quality standards while tailoring improvement strategies to regional performance trends, regulatory risk, and operational realities.
The Regional Director oversees and mentors Quality & Education Managers, ensures the integrity of the regional QAPI program, and partners closely with executive and regional operations leadership to drive sustained improvement in clinical quality, staff engagement, fiscal stewardship, and survey readiness.
This role functions as the regional quality authority, translating organizational strategy into measurable outcomes while proactively identifying and mitigating quality, compliance, and financial risk.
Required Experience
Registered Nurse (RN), active and unencumbered license (multi‑state preferred)
Minimum of 5‑7 years hospice clinical experience
Demonstrated leadership experience in regional or multi‑site hospice quality roles
Deep working knowledge of CMS Conditions of Participation, hospice quality metrics, and survey processes
Proven experience leading QAPI programs and managing leaders
Strong analytical, leadership, and change management skills
Preferred Experience
CHPN
Experience leading quality initiatives across multiple states
Advanced experience with EMR platforms
Prior success leading measurable, sustained quality improvement at scale
Demonstrates high degree of commitment to customer service excellence, teamwork, organizational skills, detail orientation, flexibility, and ability to work with minimal supervision.
Responsibilities
Provide oversight and strategic direction for the regional QAPI program, ensuring:
Accurate data collection, trending, and analysis across all branches
Effective facilitation of QAPI at the regional level
Translation of data into actionable, sustainable performance improvement initiatives
Ensure Quality & Education Managers are executing QAPI consistently, effectively, and in alignment with enterprise expectations.
Identify regional quality trends, systemic risks, and opportunities for improvement; accelerate significant concerns to executive leadership with recommended action plans.
Directly supervise, mentor, and develop Quality & Education Managers.
Set regional priorities, performance expectations, and accountability standards for Q&E Managers.
Reviews and approves:
Regional Performance Improvement Plans (PIPs)
Education strategies and rollout plans
Ensure Q&E Managers are effectively partnering with Administrators and branch leadership while maintaining appropriate authority and independence.
Maintain regional accountability for performance related to:
Hospice Outcomes and Patient Evaluation (HOPE) scores
Hospice Care Index (HCI)
CAHPS Hospice Survey results
Ensure underperforming metrics are addressed through structured, data‑driven improvement plans.
Provide regional oversight for:
Patients not taken under care
High‑risk clinical or utilization decisions
Serve as a senior clinical and regulatory resource during surveys, audits, and regulatory reviews.
Oversee the development, consistency, and effectiveness of education programs across the region.
Are aligned with quality data and audit findings
Address both immediate gaps and long‑term competency development
Are reinforced through re‑education, auditing, and monitoring
Assist with the development of consistent training standards for:
New hire clinical staff
Branch leadership
EMR usage and documentation compliance
Provide regional oversight of quality‑related financial indicators, including:
Salary cost trends
DME, pharmacy, and supply utilization
Provide education regarding the review and approval or denial of over‑par or over‑budget requests.
Ensure non‑improving trends result in structured Plans of Correction with measurable outcomes.
Partner with regional and corporate leadership to balance quality outcomes with financial stewardship.
Serve as a strategic advisor to Regional Operations leadership and Administrators.
Organizational Structure and Performance Management
Ensure quality initiatives are rolled out in a coordinated, realistic, and operationally feasible manner.
Act as a bridge between enterprise strategy and regional execution.
Customer Experience Leadership Provide regional leadership and strategic oversight for hospice customer experience across diverse care settings, including Independent Living (IL)/ Enhanced Living (EL) and Assisted Living (AL)/ Memory Care (MC) communities owned or operated by the organization.
Ensure Quality & Education Managers are equipped to train, mentor, and support hospice staff in navigating the unique customer service, communication, and operational challenges inherent in shared ownership of multi‑service environments.
Regional Standards and Expectations
Hospice customer service excellence
Interdisciplinary collaboration with IL/EL and AL/MC teams
Professional communication and conflict resolution
Education and Performance Improvement Strategies
Patient and family experience in congregate living settings
Relationship management between hospice teams and residential care staff
Escalation pathways and resolution of service‑related concerns
Collaboration with Executive and Regional Leadership
Identify systemic issues impacting customer experience
Align expectations across service lines while preserving hospice regulatory compliance
Monitor trends in complaints, satisfaction data, and relationship concerns involving IL/EL and AL/MC communities and ensure targeted improvement plans are implemented and sustained.
#J-18808-Ljbffr
The Regional Director oversees and mentors Quality & Education Managers, ensures the integrity of the regional QAPI program, and partners closely with executive and regional operations leadership to drive sustained improvement in clinical quality, staff engagement, fiscal stewardship, and survey readiness.
This role functions as the regional quality authority, translating organizational strategy into measurable outcomes while proactively identifying and mitigating quality, compliance, and financial risk.
Required Experience
Registered Nurse (RN), active and unencumbered license (multi‑state preferred)
Minimum of 5‑7 years hospice clinical experience
Demonstrated leadership experience in regional or multi‑site hospice quality roles
Deep working knowledge of CMS Conditions of Participation, hospice quality metrics, and survey processes
Proven experience leading QAPI programs and managing leaders
Strong analytical, leadership, and change management skills
Preferred Experience
CHPN
Experience leading quality initiatives across multiple states
Advanced experience with EMR platforms
Prior success leading measurable, sustained quality improvement at scale
Demonstrates high degree of commitment to customer service excellence, teamwork, organizational skills, detail orientation, flexibility, and ability to work with minimal supervision.
Responsibilities
Provide oversight and strategic direction for the regional QAPI program, ensuring:
Accurate data collection, trending, and analysis across all branches
Effective facilitation of QAPI at the regional level
Translation of data into actionable, sustainable performance improvement initiatives
Ensure Quality & Education Managers are executing QAPI consistently, effectively, and in alignment with enterprise expectations.
Identify regional quality trends, systemic risks, and opportunities for improvement; accelerate significant concerns to executive leadership with recommended action plans.
Directly supervise, mentor, and develop Quality & Education Managers.
Set regional priorities, performance expectations, and accountability standards for Q&E Managers.
Reviews and approves:
Regional Performance Improvement Plans (PIPs)
Education strategies and rollout plans
Ensure Q&E Managers are effectively partnering with Administrators and branch leadership while maintaining appropriate authority and independence.
Maintain regional accountability for performance related to:
Hospice Outcomes and Patient Evaluation (HOPE) scores
Hospice Care Index (HCI)
CAHPS Hospice Survey results
Ensure underperforming metrics are addressed through structured, data‑driven improvement plans.
Provide regional oversight for:
Patients not taken under care
High‑risk clinical or utilization decisions
Serve as a senior clinical and regulatory resource during surveys, audits, and regulatory reviews.
Oversee the development, consistency, and effectiveness of education programs across the region.
Are aligned with quality data and audit findings
Address both immediate gaps and long‑term competency development
Are reinforced through re‑education, auditing, and monitoring
Assist with the development of consistent training standards for:
New hire clinical staff
Branch leadership
EMR usage and documentation compliance
Provide regional oversight of quality‑related financial indicators, including:
Salary cost trends
DME, pharmacy, and supply utilization
Provide education regarding the review and approval or denial of over‑par or over‑budget requests.
Ensure non‑improving trends result in structured Plans of Correction with measurable outcomes.
Partner with regional and corporate leadership to balance quality outcomes with financial stewardship.
Serve as a strategic advisor to Regional Operations leadership and Administrators.
Organizational Structure and Performance Management
Ensure quality initiatives are rolled out in a coordinated, realistic, and operationally feasible manner.
Act as a bridge between enterprise strategy and regional execution.
Customer Experience Leadership Provide regional leadership and strategic oversight for hospice customer experience across diverse care settings, including Independent Living (IL)/ Enhanced Living (EL) and Assisted Living (AL)/ Memory Care (MC) communities owned or operated by the organization.
Ensure Quality & Education Managers are equipped to train, mentor, and support hospice staff in navigating the unique customer service, communication, and operational challenges inherent in shared ownership of multi‑service environments.
Regional Standards and Expectations
Hospice customer service excellence
Interdisciplinary collaboration with IL/EL and AL/MC teams
Professional communication and conflict resolution
Education and Performance Improvement Strategies
Patient and family experience in congregate living settings
Relationship management between hospice teams and residential care staff
Escalation pathways and resolution of service‑related concerns
Collaboration with Executive and Regional Leadership
Identify systemic issues impacting customer experience
Align expectations across service lines while preserving hospice regulatory compliance
Monitor trends in complaints, satisfaction data, and relationship concerns involving IL/EL and AL/MC communities and ensure targeted improvement plans are implemented and sustained.
#J-18808-Ljbffr