Director of Academic Advising
John Carroll University, University Heights, Ohio, United States
The Director of Academic Advising is a key leadership role at John Carroll University, significantly influencing the overall direction of student success efforts. This position partners closely with the Assistant Vice President for Student Success and the Director of the Center for Career Services to develop, manage, and assess a long‑term strategy focused on improving institutional student outcomes, driving the University’s “go national” campaign. A central focus is innovatively integrating academic advising with career education to boost retention and graduation rates, enhance post‑graduate outcomes, and increase student enrollment. The role requires exceptional professionalism, creativity, collaboration, adaptability, and leadership skills to both accelerate the Academic Success team’s performance and influence institutional stakeholders toward achieving university‑wide success goals.
Duties and Responsibilities
Provide leadership and direction for undergraduate advising services at the university, collaborating closely with academic departments, faculty, assistant deans, and other stakeholders to ensure that advising is consistent, timely, and of high quality
Lead and supervise the Academic Success Advisors to ensure that they are meeting individual, departmental, and divisional performance metrics
Oversee academic advising caseloads and make adjustments as necessary
Partner with the director of the Center for Career Services to forge strong, collaborative relationships between each other’s teams and develop a shared sense of accountability for student success
Outline and coordinate the course registration process for first‑year students and transfer students, including advisor assignments and advising activities during New Student Orientation (NSO)
Oversee the assessment of academic advising for undergraduate students across the institution, including analysis and sharing of relevant data in order to improve processes and outcomes
Develop, implement and manage a training and development program for staff and faculty academic advisors
Collaborate with other Student Success leaders to build, launch and maintain a central student success portal in Slate, which will serve as the primary platform for student advising and support; coordinate the training and onboarding of new users in advising roles
Co‑lead, along with the director of the Center for Career Services, the curriculum development and staffing of a revised academic/career success course for all first‑year students
Coordinate outreach efforts to students at key times (early alert, midterms), focusing on positivity and support
Oversee the JCU Navigator program for first‑year students including recruitment, training and execution
Supervise and mentor department’s graduate assistant
Manage a personal caseload of advisees (smaller than most advisors); assist students with course scheduling, planning, prerequisites, academic requirements and class sequencing
Serve as office lead on all academic policy matters and represent the office on committees such as the Academic Sanctions Committee, the Care Team and the University Committee on Academic Policies
Other duties as assigned.
Required Qualifications
Master’s degree in a relevant academic/professional field
Minimum of 8 years of successful advising and/or teaching experience in higher education in areas relevant to the job responsibilities
Excellent oral and written communication skills, including ability to make effective public presentations
Demonstrated excellence in leadership, organizational development, change management, and interpersonal skills, including the ability to work effectively with a broad range of constituents (faculty, staff, alumni, students, and families)
Intermediate proficiency in MS Word and Excel; Familiarity with Student Information System and Learning Management Systems, possibly Canvas. Familiarity with Google G‑suite
Ability to analyze, interpret, and connect data accurately and consistently
Possess strategic planning skills and strong fiscal and budget management abilities
Demonstrated leadership and supervisory capabilities
Ability to apply independent judgment and decision‑making skills to issues related to university policies and procedures
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world
Preferred Qualifications
Prior academic advising or student services leadership experience
Experience with Ellucian’s Banner product
Normal Work Location, Hours and Conditions This position works in person from our campus in University Heights, Ohio. University core business hours are generally 8:30 am – 5:00 pm. However this position will require work to be performed outside of normal business hours based on department operations.
Physical Requirements Ability to demonstrate the physical movements of the sport. Office functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other office locations and to verbally communicate to exchange information.
Hours Full Time
FLSA Starting salary will be $70,000 – $88,000, commensurate with qualifications. This position offers a generous Total Rewards package that includes health and dental insurance options, paid vacation, personal, sick, and mission time, holidays, 403(b) retirement plan, life insurance, and tuition remission benefits for you, your spouse, and children.
About John Carroll University John Carroll University is a private, coeducational, Jesuit Catholic university, founded in 1886, dedicated to developing people with the knowledge and character to lead and to serve. The University is located in University Heights, Ohio, an attractive residential suburb 10 miles east of downtown Cleveland. Academically, the University consists of the College of Arts and Sciences, the College of Health and the Boler College of Business, which include graduate programs. The University offers more than 70 Academic Programs in the arts, social sciences, natural sciences, and business at the undergraduate level, and in select areas at the master’s level. The University enrolls approximately 2,300 undergraduate students and 500 graduate students and has a student‑to‑faculty ratio of 13:1. John Carroll University is one of 27 Jesuit universities in the United States and has been listed in U.S. News & World Report magazine’s top 10 rankings of Midwest regional universities for more than 30 consecutive years.
Posting Number AS924P
EEO Statement We are an Equal Opportunity Employer. We welcome and value all individuals and encourage applications from people of all backgrounds, experiences, and perspectives.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Where did you first hear about the job opening?
AJCU
Alumni Referral
Diversity Jobs
Employee Referral
Facebook
Google Jobs
Higher Ed Jobs
I’m a Current JCU Employee
Indeed
Inside Higher Ed
JCU Website
LinkedIn
Ohio Means Jobs
Other
NCAA
The Chronicle of Higher Education
Twitter/X
1 John Carroll Boulevard, University Heights, Ohio, 44118
#J-18808-Ljbffr
Duties and Responsibilities
Provide leadership and direction for undergraduate advising services at the university, collaborating closely with academic departments, faculty, assistant deans, and other stakeholders to ensure that advising is consistent, timely, and of high quality
Lead and supervise the Academic Success Advisors to ensure that they are meeting individual, departmental, and divisional performance metrics
Oversee academic advising caseloads and make adjustments as necessary
Partner with the director of the Center for Career Services to forge strong, collaborative relationships between each other’s teams and develop a shared sense of accountability for student success
Outline and coordinate the course registration process for first‑year students and transfer students, including advisor assignments and advising activities during New Student Orientation (NSO)
Oversee the assessment of academic advising for undergraduate students across the institution, including analysis and sharing of relevant data in order to improve processes and outcomes
Develop, implement and manage a training and development program for staff and faculty academic advisors
Collaborate with other Student Success leaders to build, launch and maintain a central student success portal in Slate, which will serve as the primary platform for student advising and support; coordinate the training and onboarding of new users in advising roles
Co‑lead, along with the director of the Center for Career Services, the curriculum development and staffing of a revised academic/career success course for all first‑year students
Coordinate outreach efforts to students at key times (early alert, midterms), focusing on positivity and support
Oversee the JCU Navigator program for first‑year students including recruitment, training and execution
Supervise and mentor department’s graduate assistant
Manage a personal caseload of advisees (smaller than most advisors); assist students with course scheduling, planning, prerequisites, academic requirements and class sequencing
Serve as office lead on all academic policy matters and represent the office on committees such as the Academic Sanctions Committee, the Care Team and the University Committee on Academic Policies
Other duties as assigned.
Required Qualifications
Master’s degree in a relevant academic/professional field
Minimum of 8 years of successful advising and/or teaching experience in higher education in areas relevant to the job responsibilities
Excellent oral and written communication skills, including ability to make effective public presentations
Demonstrated excellence in leadership, organizational development, change management, and interpersonal skills, including the ability to work effectively with a broad range of constituents (faculty, staff, alumni, students, and families)
Intermediate proficiency in MS Word and Excel; Familiarity with Student Information System and Learning Management Systems, possibly Canvas. Familiarity with Google G‑suite
Ability to analyze, interpret, and connect data accurately and consistently
Possess strategic planning skills and strong fiscal and budget management abilities
Demonstrated leadership and supervisory capabilities
Ability to apply independent judgment and decision‑making skills to issues related to university policies and procedures
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world
Preferred Qualifications
Prior academic advising or student services leadership experience
Experience with Ellucian’s Banner product
Normal Work Location, Hours and Conditions This position works in person from our campus in University Heights, Ohio. University core business hours are generally 8:30 am – 5:00 pm. However this position will require work to be performed outside of normal business hours based on department operations.
Physical Requirements Ability to demonstrate the physical movements of the sport. Office functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other office locations and to verbally communicate to exchange information.
Hours Full Time
FLSA Starting salary will be $70,000 – $88,000, commensurate with qualifications. This position offers a generous Total Rewards package that includes health and dental insurance options, paid vacation, personal, sick, and mission time, holidays, 403(b) retirement plan, life insurance, and tuition remission benefits for you, your spouse, and children.
About John Carroll University John Carroll University is a private, coeducational, Jesuit Catholic university, founded in 1886, dedicated to developing people with the knowledge and character to lead and to serve. The University is located in University Heights, Ohio, an attractive residential suburb 10 miles east of downtown Cleveland. Academically, the University consists of the College of Arts and Sciences, the College of Health and the Boler College of Business, which include graduate programs. The University offers more than 70 Academic Programs in the arts, social sciences, natural sciences, and business at the undergraduate level, and in select areas at the master’s level. The University enrolls approximately 2,300 undergraduate students and 500 graduate students and has a student‑to‑faculty ratio of 13:1. John Carroll University is one of 27 Jesuit universities in the United States and has been listed in U.S. News & World Report magazine’s top 10 rankings of Midwest regional universities for more than 30 consecutive years.
Posting Number AS924P
EEO Statement We are an Equal Opportunity Employer. We welcome and value all individuals and encourage applications from people of all backgrounds, experiences, and perspectives.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Where did you first hear about the job opening?
AJCU
Alumni Referral
Diversity Jobs
Employee Referral
Google Jobs
Higher Ed Jobs
I’m a Current JCU Employee
Indeed
Inside Higher Ed
JCU Website
Ohio Means Jobs
Other
NCAA
The Chronicle of Higher Education
Twitter/X
1 John Carroll Boulevard, University Heights, Ohio, 44118
#J-18808-Ljbffr