Customer Service Representative
Precision Metrology, Inc., San Jose, California, United States, 95199
Description
Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
Location
San Jose, CA
Job Overview
As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems.
Responsibilities
Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat.
Providing accurate information and solutions to customers' problems.
Troubleshooting technical issues and escalating to appropriate departments when necessary.
Maintaining detailed and accurate customer records.
Working collaboratively with team members to ensure exceptional customer service.
Staying up to date with product knowledge and company policies and procedures.
Requirements
High School diploma, GED, or equivalent.
2+ years’ experience in a similar customer service role.
Excellent communication skills, both verbal and written.
Strong problem-solving and critical thinking skills.
Ability to multitask and prioritize in a fast-paced environment.
Empathy and patience when dealing with customers.
Ability to work independently as well as part of a team.
Benefits
Dental
Vision
Employee Assistance Program
Basic Life/AD&D Insurance
Long Term Disability Insurance
Short-Term Disability Insurance
Paid time off
401k plan
Career development opportunities
Referral bonuses
Competitive benefit package, including company paid benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary: $27 - $35
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Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
Location
San Jose, CA
Job Overview
As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems.
Responsibilities
Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat.
Providing accurate information and solutions to customers' problems.
Troubleshooting technical issues and escalating to appropriate departments when necessary.
Maintaining detailed and accurate customer records.
Working collaboratively with team members to ensure exceptional customer service.
Staying up to date with product knowledge and company policies and procedures.
Requirements
High School diploma, GED, or equivalent.
2+ years’ experience in a similar customer service role.
Excellent communication skills, both verbal and written.
Strong problem-solving and critical thinking skills.
Ability to multitask and prioritize in a fast-paced environment.
Empathy and patience when dealing with customers.
Ability to work independently as well as part of a team.
Benefits
Dental
Vision
Employee Assistance Program
Basic Life/AD&D Insurance
Long Term Disability Insurance
Short-Term Disability Insurance
Paid time off
401k plan
Career development opportunities
Referral bonuses
Competitive benefit package, including company paid benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary: $27 - $35
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