About Vantage Aviation
Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.
We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menus of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.
Position Summary The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation’s FBO. This position plays a key role in delivering world-class customer service while supporting daily FBO operations. The CSR role requires frequent computer use, radio communications, multitasking, and a high level of focus in a fast-paced and dynamic aviation environment.
Essential Responsibilities & Duties
Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
Accurately receive, dispatch, and process customer purchases and fuel transactions
Work closely with pilots and team members to ensure customer service needs are met or exceeded
Maintain a working knowledge of the facility, available services, and the surrounding area
Replenish supplies in accordance with Vantage standards, including complimentary beverages and customer amenities
Utilize computers, radios, and point-of-sale systems as part of daily operations
Maintain a professional, organized, and customer-focused front desk environment
Perform other duties as assigned
Required Qualifications
Ability to comprehend and perform basic math functions
Strong verbal and written communication skills
Ability to multitask effectively in a fast-paced environment
Ability to pass a background check and drug screen
Willingness to work evenings, weekends, and holidays as required
Experience
1+ year of experience in hospitality, customer service, or a related field preferred
Benefits and Compensation
Medical, dental, and vision insurance
Company paid Short-Term Disability, Basic Life, and AD&D
Paid time off
401(k) with company match
Employee Assistance Program
#J-18808-Ljbffr
We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menus of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.
Position Summary The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation’s FBO. This position plays a key role in delivering world-class customer service while supporting daily FBO operations. The CSR role requires frequent computer use, radio communications, multitasking, and a high level of focus in a fast-paced and dynamic aviation environment.
Essential Responsibilities & Duties
Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
Accurately receive, dispatch, and process customer purchases and fuel transactions
Work closely with pilots and team members to ensure customer service needs are met or exceeded
Maintain a working knowledge of the facility, available services, and the surrounding area
Replenish supplies in accordance with Vantage standards, including complimentary beverages and customer amenities
Utilize computers, radios, and point-of-sale systems as part of daily operations
Maintain a professional, organized, and customer-focused front desk environment
Perform other duties as assigned
Required Qualifications
Ability to comprehend and perform basic math functions
Strong verbal and written communication skills
Ability to multitask effectively in a fast-paced environment
Ability to pass a background check and drug screen
Willingness to work evenings, weekends, and holidays as required
Experience
1+ year of experience in hospitality, customer service, or a related field preferred
Benefits and Compensation
Medical, dental, and vision insurance
Company paid Short-Term Disability, Basic Life, and AD&D
Paid time off
401(k) with company match
Employee Assistance Program
#J-18808-Ljbffr